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    Technical Business Operations Manager - London, United Kingdom - SEI Investments Company

    SEI Investments Company
    SEI Investments Company London, United Kingdom

    2 weeks ago

    Default job background
    Description

    Part of building brave futures is making a concerted effort to develop and challenge our employees to achieve their goals through internal job mobility.

    The COO office is looking for an experienced SIPP Technical Operations Director to take responsibility for the day to day management of the new SEI SIPP Operator and SIPP Administration (in-house and outsource service) business.

    To initially act as the senior business lead for the delivery and implementation of the new SEI SIPP Operator and SIPP Administration business before taking on the day to day role of running the business (e.g.

    to provide leadership, technical input and operational guidance in relation to the:

    › Design and implementation of the Business Plan
    › Design and implementation of the SEI SIPP Product
    › Design and implementation of the Business Operating Model
    › Design and implementation of the IT Integrations and Business Processing
    › Recruitment and implementation of the SIPP Administration Team
    This is expected to be a c18-month project.
    The SIPP Administration Team Manager will report directly to you.
    Assisting and developing the SIEL retirement strategy.
    › Additionally, you will serve as the team and market unit's subject matter expert and will be helping to:
    › Assist with the business case justification.
    Relationship Management.
    › Vendor Management
    › Managing the SEI SIPP operation within the defined SEI risk and control framework to support the product and the in-house and outsourced SIPP administration function.
    › Providing support and building subject matter expertise on SEIs retirement solutions:
    o Adherence to regulatory environment
    o Management information and oversight tools
    o Ensure there is a forum for agile development by keeping development requirements updated and providing support to solutions managers
    o Gain a good understanding of SEI's approach to Agile (Mid-PSI, PSI Planning, Demos, Inspect and Adapt, Sprints, EST, UAT, etc)
    o Build relationships across the location including the Asset Management and Institutional teams (Master Trusts, DC/DB pension schemes)
    › o Supporting the completion of RFPs, sales demonstrations and positioning of solutions within different business operating models
    o Working with wider solutions and platform teams to build a network and ensure a clear view exists of the front to back service offering and the interactions between these services
    o Assisting with testing and training of both internal and external resources in the front office solution offering
    › All SIEL employees are responsible for the identification, assessment and control of risks and risk events. Employees will maintain a good understanding of applicable policies, procedures, risk appetites and tolerance relevant to their function and or business unit and are expected to consider current and potential risks when making or informing business decisions. Employees are responsible for the accurate and timely escalation and recording of incidents associated to relevant risks. In addition, employees are responsible for completing all required Risk Management training.
    Leadership skills and management experience.
    › Significant pensions industry experience, especially SIPP, with an understanding of both the technical pension requirements as well as market knowledge
    › Experience in outsourcing of Pension products and SIPP administration (participation in product user groups and initiatives (e.g. Strong relationship & stakeholder management skills
    › Strong commercial and budgetary understanding
    › Project and change management experience, managing multiple stakeholders.
    › Business writing skills
    › Ability to make strategic decisions using data and sound judgement
    › Customer service and client management experience

    Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun - Please see our website for more information.

    After over 50 years in business, SEI remains a leading global provider of investment processing, investment management and investment operations solutions.

    Reflecting our experience within financial services and financial technology our UK office is based between the City of London and the growing technology hub of Shoreditch.

    The open plan nature of our office space, flowing lines and numerous art installations are designed to encourage innovation and creativity in our workforce.

    We recognise that our people are our most valuable asset and are (literally) invested in your success; We are focused on ensuring a healthy work-life balance and offer our employees benefits which include private medical care for you and your family, access to GPs online for appointments, enhanced family leave, volunteer days, access to thriving employee networks and not forgetting free fruit twice a week.

    SEI Investments (Europe) Limited ('SIEL') is authorised and regulated by the Financial Conduct Authority (FRN
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