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    Customer Service Coordinator - Stockport, United Kingdom - Baxter

    Baxter
    Baxter Stockport, United Kingdom

    5 days ago

    Default job background
    Full time
    Description

    This is where you save and sustain lives

    At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

    Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

    Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

    Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

    This IS Where You Make Life-Saving Products

    You understand the importance of building relationships, establishing order, and maintaining clear communication channels

    Your Team

    Passion, flexibility, and creativity are key traits to success, as is building positive relationships within the business.

    You will collaborate with all relevant partners, such as Planning/ Warehousing/ Sales and Customers, to build a reliable, consistent, and positive customer experience.

    Your working hours:

    Monday to Friday - 08:00 - 16:00 and 10:00 - 18:00 (on weekly rotation)

    What are some of the tasks you'll be doing?

    This role will coordinate the prescription management process, patient stock levels for medical & ancillary products, process orders for delivery to home patients, and undertake patient account management in

    line with standard operating procedures, service specifications, and operational KPIs (under the supervision & direction of the Responsible Pharmacist).

  • Activate new patients onto the service and coordinate the installation delivery in line with customer requirements.
  • Accurately enter prescriptions and directions on the Patient Management System.
  • Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient's prescription.
  • Organise collections and process sales returns within the allocated timeframes.
  • Manage the administration (e.g., tracking, filing, requesting, archiving) of records in an accurate and timely manner.

    • What you'll bring

  • Successful experience in customer service or patient-centric roles.
  • Passion, flexibility, and kindness are skills we are looking for to be successful on the job.
  • IT Proficiency.
  • Tried ability within customer service.
  • Proven experience using customer relationship management (CRM) systems.
  • Previous experience of working in a pharmacy/healthcare setting is helpful.

    • What we offer:

  • £25,500 base salary, plus competitive benefits.
  • Professional development opportunities.
  • High importance placed on work-life balance.
  • Dedication to growing and developing an inclusive and diverse workforce.

    • #LI-BAXGEN

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