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    Test and Support Engineer - Sheffield, United Kingdom - in Sheffield

    in Sheffield
    in Sheffield Sheffield, United Kingdom

    3 weeks ago

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    Description
    Job Description Hybrid Test and Support Engineer | £50,000 | Hybrid
    Pearson Carter are working with company within the Edu-Tech industry. They are looking for a Test and Support Engineer to joining their innovative team.


    Product Testing:
    find and validate product issues, test new features and validate that any resolved issues are tested as fixed


    Development support:

    For issues requiring code changes, create developer level tickets with all required information and proposed areas for investigation/resolution and support developers with the required information to resolve.

    Review & prioritise all reported issues in the backlog alongside product, development and DevOps teams to ensure longer term issues are resolved.


    Documentation:
    Create and maintain internal and customer facing documentation and walkthroughs for the product and support internal teams with knowledge sharing


    Reporting:
    Track and analyse product quality metrics, such as bugs raised, impact, and resolution time.

    Proven experience at product testing, test engineering, technical escalation management, technical support, or other similar roles Strong technical capabilities, with the ability to diagnose and resolve issues across multiple systems.

    Experience understanding data structures and database concepts. They offer a great salary up to 50,000 and includes a strong benefits package

    The client is based in Sheffield and they are looking for someone to be in office on a hybrid basis.

    Please apply asap with your CV to be considered for this position.

    Pearson Carter is the Global Leader in Microsoft Technology, Web, Mobile and Software Development Recruitment with specialist roles across the globe - Keywords: Back End, Backend, Test and Support Engineer, Testing, Support, Full Stack, Developer, Software Engineer, Full Stack Software Engineer, Hybrid, Remote.

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