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    Service Desk Analyst - London, United Kingdom - Michael Page (UK)

    Michael Page (UK)
    Michael Page (UK) London, United Kingdom

    3 days ago

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    Description

    About Our Client

    Service Desk Analyst - London

    Our client is a leading entity in the not-for-profit and charities sector, with a workforce of over 2000 employees. Based in London, they are dedicated to providing high-quality services and making a significant difference in the community.

    Job Description

    Service Desk Analyst - London

    • Providing first / Second line support to internal and external users.
    • Diagnosing and resolving software and hardware incidents.
    • Experience of using ITSM tools such as Zendesk, ServiceNow, Service Desk plus, Halo etc.
    • Knowledge of Azure AD, including Azure Active Directory roles, Privileged Identity Management.
    • Participating in service improvement initiatives.
    • Ensuring accurate logging and resolution of tickets.
    • Assisting in the delivery of IT projects.
    • Supporting the roll-out of new applications.
    • Creating and maintaining service desk documentation.
    • Contributing to team meetings and sharing best practices.

    The Successful Applicant

    Service Desk Analyst - London

    A successful Service Desk Analyst should have:
    • Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices.
    • Relevant educational qualifications in IT or related field
    • Excellent problem-solving skills
    • Knowledge of ITIL best practices
    • Ability to work effectively in a team
    • Strong communication and customer service skills
    • Familiarity with various operating systems and platforms

    What's on Offer

    Service Desk Analyst - London

    • This is a Fix term contract with for 12 months with full company benefits.
    • A competitive salary range of £26,000 - £31000 per year
    • Generous holiday allowance
    • Flexibility in working arrangements
    • Inclusive and supportive company culture
    • Opportunity to contribute meaningfully to the not-for-profit and charities sector
    • Pension scheme.
    We strongly encourage individuals who are passionate about technology and making a difference in the community to apply for this Service Desk Analyst position. Be part of our vibrant team in London and let's make a difference together. #J-18808-Ljbffr
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