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    Management Support Team Administrator - Norwich, United Kingdom - Norfolk & Suffolk Foundation NHS Trust

    Norfolk & Suffolk Foundation NHS Trust
    Norfolk & Suffolk Foundation NHS Trust Norwich, United Kingdom

    2 days ago

    Default job background
    Permanent
    Description

    Job summary

    Norfolk and Suffolk Secure Services is a specialised service and we are proud of the support our service provides in improving people's lives. The ideal post holder will be keen and motivated to improve the care and support offered to our service users.

    You will need to demonstrate exceptional interpersonal skills with a dedication to confidentiality and service user experience and will also have excellent customer service skills and administration experience.

    You will be joining a dedicated friendly Forensic Community mental Health Team (FCMHT) in a fast-paced environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage but is not essential as training will be provided.

    You will need to be well organised, and ideally have knowledge about healthcare and the NHS. You will work under the supervision of the Lead Occupational Therapist and be responsible for supporting their team.

    In addition to working as part of a local admin team in the FCMHT, there will be opportunities to work collaboratively with and gain support from the wider Secure Services admin team.

    There is the opportunity to be based at either Kestrel House, Norwich or Cedar House, Ipswich depending on the applicants preferred location.

    Main duties of the job

    This role will be supporting the clinical team. This will involve working closely with the multidisciplinary team. Working with different electronic patient systems to maintain patient information. This role will offer a variety from phone calls, update of patient records, general admin support to the clinical team, and data collection.

    About us

    Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

    Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

    Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

    Job description

    Job responsibilities

    You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will be able to evidence a flexible response to service needs. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.

    Previous administration experience is essential. Full training will be given for this role.

    Please see the attached job description for full details of the post.

    Person Specification

    Qualifications

    Essential

  • Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
  • NVQ 3 Business Administration or equivalent or working towards
  • NVQ 2 Customer Services or working towards.

    • Experience

    Essential

  • Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
  • Working on own initiative with minimal supervision.
  • Ability to work with senior members of staff across a large organisation.

    • Skills

    Essential

  • Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
  • ICT skills including Microsoft (especially spreadsheets and presentations, Excel, PowerPoint) or equivalent.
  • Ability to prioritise.

    • Knowledge

    Essential

  • Working knowledge of Microsoft packages or equivalent.
  • Maintaining administrative / secretarial systems

    • Desirable

  • Knowledge of NHS policy / procedures.
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