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    Client Support Assistant - London, United Kingdom - First Intuition Ltd

    First Intuition Ltd
    First Intuition Ltd London, United Kingdom

    4 days ago

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    Description

    Job Title:
    Client Support Assistant

    Reports to:
    Client Services Team Leader

    Founded in 2007 First Intuition (FI) is an award-winning, UK-based provider of predominantly accountancy training and apprenticeships that has recently extended its services to offer skills and qualifications across the financial, leadership and digital sectors.

    Our success is due to our approach to training and our links with businesses. This approach has led to First Intuition being awarded an 'Outstanding' rating by Ofsted.
    First Intuition is a fast growing premier provider of accountancy training and apprenticeships.

    Due to our increasing focus on supporting our clients we require a Client Support Assistant to join our expanding team.

    This role offers great long-term prospects for the right candidate, including progression opportunities and participation in our company bonus and share schemes.

    Please check out our website here: and our Careers Page here:

    Act as the first point of contact for enquiries from students and their employers relating to course administration and providing appropriate advice and guidance.

    Maintaining student and client records with course booking data, progress reporting and the documentation and implementation of changes to study pathways.

    Liaising with regional FI centres in the coordination of administrative support for national clients.
    Supporting Client Relationship Managers with data collection, implementation of programme changes and sharing feedback / highlighting issues.

    Providing proactive support to students, including sending exam reminders, contacting students to plan their next steps, and arranging tutor support where required.

    Supporting the sign up of new apprentices and employers in the administration of the sign-up process.
    Supporting the invigilation and administration of computer-based exams, including results communications.
    Supporting additional work as required by management from time to time.

    Thorough understanding of MS Office tools
    Experience of working in the education/apprenticeships sector
    25 days annual leave rising to 30 over 5 years' service PLUS bank holidays
    ~ Flexible-working positive employer with a range of family-friendly policies
    ~ Employee Assistance Programme: 24-hour confidential access to counselling and support services
    ~ Competitive Pension
    ~ Private Medical Insurance
    ~ Company share scheme
    ~ Training and development opportunities
    ~ Long term career prospects in a growing company
    ~ Employee perks including a range of discounts to suit your lifestyle

    We embrace individuals of all backgrounds, cultures, abilities, and experiences, and believe that diversity strengthens our team.
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