- Conduct thorough root cause analysis of major incidents and service disruptions to prevent future occurrences.
- Collaborate with IT teams and business stakeholders to prioritize and address critical problems impacting business operations.
- Establish and maintain problem management processes and procedures in alignment with ITIL best practices.
- Provide guidance and mentorship to junior problem management staff and support their professional development.
- Participate in incident management activities as needed to support the timely resolution of IT incidents and service disruptions.
- Excellent analytical and problem-solving skills with the ability to conduct thorough root cause analysis.
- Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are highly desirable.
- Experience with ITSM tools such as ServiceNow, Remedy, or HP Service Manager is preferred
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Senior ICT Manager - Milton Keynes, Buckinghamshire, United Kingdom - Berkeley Square IT Ltd
Description
Senior IT Problem Manager£75k /+£6k Car Allowance + Bonus
Milton Keynes (2 days pw in office)
Our client is a leading financial services firm.
They are seeking a dynamic and experienced Senior IT Problem Manager to join the team and play a key role in ensuring the reliability and security of their IT infrastructure.
Position Overview:
As a Senior IT Problem Manager, you will be responsible for overseeing the identification, analysis, and resolution of IT problems to minimize business impact and enhance service quality.
The ideal candidate will have extensive experience in financial services and a strong background in IT Service Management (ITSM) and incident management.
Lead the development and implementation of proactive problem management strategies to identify and resolve recurring IT issues.