Jobs
>
London

    Enterprise Customer Success Manager - United Kingdom - 360insights

    360insights
    360insights United Kingdom

    1 week ago

    Default job background
    Description

    Starting base salary £33,500 - £42,000

    Plus Bonus, Equity & Benefits

    Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world's most recognizable brands all within an inspiring and inclusive culture that has certified us as a Great Place to Work in Canada, the USA and the UK.

    What you will be doing:

    The Enterprise Client Success Manager is responsible for overseeing the operational excellence of channel programs for 360's most complex clients. The Enterprise Client Success Manager builds a strong relationship with clients helping them to adopt and realize meaningful business goals and strategies with 360insights platform and services by being their first point of contact at 360insights.

    The Enterprise Client Success Manager:

    • Helps drive the success of a portfolio of clients that represent approximately £3M-£5M in annual revenue.
    • Focuses on net revenue retention, client retention and growth
    • Responsible for timely and successful client renewal and contracting process
    • Leverages operational and program knowledge to partner with clients to establish clear success criteria and KPIs, measure and report on said KPIs
    • Prepare, implement and execute Strategic Success Plans to drive adoption, renewal, advocacy and expansion
    • Prepares, leads and delivers Business Reviews
    • Collaborates with cross-functional teams (operations, support, product, finance and legal) in order to ensure program performance is consistent with or exceeds service levels as well as identify ways to optimise operational efficiency
    • Effectively coordinates and supports client communications and escalation management
    • Contributes to the maintenance and enhancement of the solution and operational knowledge base
    • Notifies Account Directors of new expansion and growth opportunities
    • International travel to client locations/offices as needed

    What you'll bring:

    • A client-first mentality and deep understanding of commercial business and client service and previous experience managing enterprise clients
    • Proven communication skills – written and verbal
    • Proven ability to build client advocacy
    • Proven analytical and problem-solving skills
    • Proven organisational and follow-up skills (including prioritisation)
    • Strong presentation skills
    • Ability to work independently, with minimal supervision, and provide leadership
    • Demonstrated ability to mine valuable feedback and provide practical solution options based on that feedback
    • Good working knowledge of Excel, Powerpoint and CRM systems (ie Salesforce)
    • Experience in the fields of Client Success, Client Service or Account Management in a technology-related industry (preferably SaaS). Working in or working with the IT channel is a preferred.

    Pay transparency

    Our salary ranges are determined by role, level, and location. The range displayed on our job posting reflects the minimum and typical maximum target for new hire salaries for the position, it does not reflect the maximum salary for the role over time. Within the range, individual pay is determined by job-related skills and experience demonstrated during the interview process.

    Why 360?

    At 360insights, we take pride in being a people-first organization, dedicated to fostering a vibrant values-based and inclusive culture. Our commitment to this ethos is reflected in our day-to-day operations and interactions with both team members and clients. Embracing a people-focused approach entails the following principles:

    Diversity and Inclusion: We wholeheartedly welcome individuals from all walks of life to join our team. 360insights is committed to providing equal employment opportunities to people of every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity. You can find out more about our DEIB Vision on our website. We encourage applications from individuals with disabilities, and accommodations are available upon request for candidates participating in all stages of the selection process.

    Experiences that create growth. Growth that creates experiences: At 360insights, every facet of our business presents opportunities for personal and professional development, allowing you to explore diverse disciplines and rewarding work experiences. Our commitment to growth is supported by robust Learning and Development (L&D) initiatives and mentorship programs, ensuring that you have the tools and support needed to thrive and grow as an Insighter.

    #J-18808-Ljbffr
  • Muso

    Customer Success Manager

    3 days ago

    Muso London, United Kingdom

    Do you have at least 3 years experience working as a Customer Success Manager (CSM) in a SaaS company? · Would you like to work with a company that provides the most complete and trusted view of global piracy, media consumption and demand?If so read on. · Here at MUSO we are look ...

  • Corporate Recruitment Solutions

    Customer Success Manager

    1 week ago

    Corporate Recruitment Solutions London, United Kingdom

    Hybrid working, Central London twice a week · **About the Customer Success Manager** · My client is a leading provider of Loyalty integration schemes. Being originally based in the US and seeing excellent growth over the UK Market in the last 10 years they are market leaders with ...

  • Aspire

    Client Success Manager

    1 week ago

    Aspire London, United Kingdom

    Are you are an experienced quantitative Research Manager looking for a change? Excited by the prospect of informing brand decisions for clients such as Coca-Cola & Rimmel London? As Client Success Manager for this modern research & insights company you willhave opportunities to i ...

  • Edbury Daley

    Customer Success Manager

    1 week ago

    Edbury Daley London, United Kingdom

    Our client is a global leader in Hospitality focused P2P software and they are looking to hire an outgoing and personable individual who can work with key clients to help them get the best out of their systems to improve their purchasing effectiveness. Someonewho understands cust ...

  • C&M Travel Recruitment

    Advisor Success manager

    2 days ago

    C&M Travel Recruitment London, United Kingdom Full time

    Advisor success manager - Required for this luxury tour operator. They are looking for someone to support and look after the 100 independent consultants with support of the team. Salary around £45,000 plus great benefits listed below. · Advisor success mangers duties · -Manage 10 ...

  • Redimeer

    Customer Success Manager

    16 hours ago

    Redimeer London, United Kingdom

    **Customer Success Manager | London | Remote | Salary up to £50k + Commission** · **Salary**: £50,000 + Commission & Benefits · **Location**: Remote with occasional travel into their London office · My client is looking for an experienced Customer Success Manager with recruitment ...

  • Round Pegs Recruitment

    Client Success Manager

    1 week ago

    Round Pegs Recruitment London, United Kingdom

    A fintech business that services the investment and wealth management industry is seeking a CRM/CSM to join their growing team. · The Client Success Manager will interface directly with manager research teams to get them started and continue to request and review fund due diligen ...

  • Carbon Global Limited

    Client Success Manager

    1 day ago

    Carbon Global Limited London, United Kingdom

    **Job Title**:Client Success Manager · **Location**: London · **Salary**: £34k - £38k per annum DOE · **Job Type**:Permanent, Full Time · **The Company**: · Carbon Global is a multi-award-winning business development and lead generation agency with a strong focus on the Tech and ...

  • Pareto

    Client Success Manager

    1 week ago

    Pareto London, United Kingdom

    Pareto is the UK's largest and most successful graduate assessment, placement and training organisation. Market leaders in our field, we've pioneered an innovative approach and a unique philosophy toward sales recruitment, training and development. · We pride ourselves on going f ...

  • Navis

    Customer Success Manager

    1 week ago

    Navis London, United Kingdom

    **Customer Success Manager** · **Whats in it for you?** · - 25 days annual leave · - Health Plan · - Life Assurance · - Flexible and Hybrid working · **Experience required**: · - Proven work experience as a Customer Success Manager or similar role · - Technical skills required, a ...

  • Sphere Digital Recruitment

    Customer Success Manager

    16 hours ago

    Sphere Digital Recruitment London, United Kingdom

    **Customer Success Manager - MAdtech SaaS Platform** · **£35-45k plus 5-15% bonus** · **London/Hybrid** · **The Company**: · My client is a leading MAdtech platform providing the best advertising solution for local businesses worldwide no matter their size and scope and across mu ...

  • Sphere Digital Recruitment

    German Client Success Manager

    1 week ago

    Sphere Digital Recruitment London, United Kingdom

    **German Client Success Manager - Digital Marketing SaaS Platform** · **£40,000 - £45,000 plus 10% Bonus** · **London/Hybrid** · **The Company** · My client is one of the worlds leading eCommerce software solutions provider in the SaaS space. They work with brands and retailers t ...

  • 360 Resourcing Solutions

    Technical Customer Success Manager

    16 hours ago

    360 Resourcing Solutions London, United Kingdom

    Our client has**an exciting opportunity for a **Technical Customer Success Manager **to join their team in **London, Tower Hill and Docklands.** You will join them on a **full** **time,** **permanent** **basis**, and in return, you will receive a competitive salary of **£59,000 p ...

  • RecruitmentRevolution

    Remote Customer Success Manager

    1 week ago

    RecruitmentRevolution London, United Kingdom

    As a fast-growing SaaS company our customers are key to us, and we have some great names and advocates. We also have a culture whereby everyone's ideas are valuable and will be acted on if in the best interests of our people & customers. · We are looking for a superstar to become ...

  • ABL Recruitment

    Customer Success Marketingteam Manager

    1 day ago

    ABL Recruitment London, United Kingdom

    _This is a fabulous opportunity to combine your previous digital marketing experience & team management background into a largely client retention role _ · **Title: Customer Success (Marketing) Team Manager** · **Salary : to c £60,000-£65, % bonus( total comp is_ circa_ £70,000)* ...

  • Oho Group Ltd

    Lead Customer Success Manager

    1 day ago

    Oho Group Ltd London, United Kingdom

    Lead Customer Success Manager - London - fully remote option · A London based tech firm who are leaders within the Cyber Security sector who are looking for a Lead Customer Success Manager with more than 5 years industry experience to join their talented team and help create a wo ...

  • Sphere Digital Recruitment

    German Customer Success Manager

    2 days ago

    Sphere Digital Recruitment London, United Kingdom

    **German speaking Customer Success Manager - DACH - World leading content Delivery Platform** · **The Company** · - My client is the world leader in Content Delivery across the globe with over 1 billion Unique Visitors every month. They have over 1,500 employees with offices all ...

  • Euro London

    French Customer Success Manager

    1 week ago

    Euro London London, United Kingdom

    Do you speak French and are interested in a job in customer success in the charity sector? · I'm currently recruiting on behalf of a fundraising platform in the charity sector, who are looking for a French-speaking Customer Success Manager to work on a fully remote basis, with th ...

  • Euro London

    German Customer Success Manager

    1 week ago

    Euro London London, United Kingdom

    Do you speak German and have an interest in working for one of the fastest growing technology companies within the SaaS space? Then look no further as this is an amazing opportunity that is not to be missed · Joining this established SaaS company as a Customer Success Manager, yo ...

  • Euro London

    French Speaking Customer Success Manager

    2 days ago

    Euro London London, United Kingdom

    Euro London Appointments are working with a non-profit fundraiser company as we look to augment their Customer Success team. · They are looking for a people person, whose passion and motivation is to do good and help others. · Someone who can think creatively and bring innovative ...