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Customer Experience Coordinator
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Staff Experience Coordinator - United Kingdom - Sodexo Group
Description
Sodexo Live has an exceptional opportunity for a Staffing Co-ordinator to join our first-class team at Ascot Racecourse.You will be working as part of the HR & Staffing team, at the iconic Ascot Racecourse where we are committed to providing our guests with an outstanding experience, whether they come to race, hold a business meeting or host a private dinner.
You will play a key role within the HR & Staffing function and will be accountable for planning and rostering casual labour, forecasting labour costs, manging you own labour accounts and working closely with agency partners to develop the skill base of our Raceday & Event Casual workforce.
Main ResponsibilitiesTo ensure that all race days and events are fully staffed with the highest calibre and skill level, to the agreed ratios provided by the operational team
Forecast and report actual costs within agreed timeframes and with a high level of accuracy
Ensuring that best practice procedures and HR policies are consistently applied
To manage and respond to all agency timesheet queries and ensure accuracy of all account data
To support with the staffing requirements of external '1711 by Ascot Events'
To drive the engagement of direct casual workers for all events
To plan and roster for all key events using the Humanforce Time and Attendance system
Engage with agencies to build rapport with representatives to ensure they understand our requirements and are committed to deliver
To support your own staffing accounts, which may include Hospitality & Fine Dining, Retail, Boxes, Cellar or Logistics
To ensure effective recruitment and onboarding of staff for 1711 by Ascot, utilising the '1711 by Ascot' brand
Promote Sodexo as the preferred employer both internally and externally
Ensure all labour is accurately planned and forecasted in line with labour productivity initiatives and budgets, to meet company and client objectives
The Ideal Candidate You will have previous experience of working in a recruitment or staffing environment. You will be motivated as well as adaptable and be able to manage a workload of different tasks simultaneously
You will:
Have excellent written and verbal communication skills
Be confident in the use of MS Office, especially Excel, along with other computer programmes
Have a flexible approach to working hours and days
Have the ability to work to tight deadlines
Be a strong relationship builder
Be highly organised with a strong attention to detail
What we offer In return for your commitment and hard work, you will be rewarded with an attractive salary, plus access to our extensive benefits package, which includes:
Contributory pension scheme of up to 6%
A buy and sell holiday scheme of up to 3 days (FTE)
Volunteering days via our charity partner STOP HUNGER
If you are a motivated and driven individual who is passionate about staffing delivery and looking for an exciting and challenging role that offers you the opportunity to make a significant impact, we would love to hear from you.
We're experience makers and food fanatics. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we'll give you all you need to thrive because at Sodexo Live We're so much more. Be part of something greater.#J-18808-Ljbffr