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    Service Delivery Manager - London (Greater), United Kingdom - Papaya Global

    Papaya Global
    Papaya Global London (Greater), United Kingdom

    1 week ago

    Default job background
    Full time
    Description
    Maintain a high level of product proficiency. Fully understand the features and limitations of Papaya's entire suite of products and provide innovative and creative solutions.Navigate internal resources and get answers to your questions, addressing issues end-to-end in a timely mannerComplete individual client requests independently, using your judgement and problem-solving skillsWork closely with Account Managers and Customer Success Managers to ensure appropriate follow-up of identified customer needs.Serve as a point of contact between internal and external stakeholders on all inquiriesSupport the onboarding of employees with ICP by way of ensuring all required documents are received uploaded and sent to appropriate contact while maintaining excellent levels of GDPRSupport the Account Manager and CSMs with creating cases in SF and managing each case in collaboration with Account Manager/CSM until case is closedOffer improvement on all ongoing processesAdhere ;to all internal SLA's and ensure they are met.

    Requirements
    • 3+ years previous experience in customer service or customer success
    • Exceptional communication and presentation skills
    • Strong team-working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact
    • "Customer-First" attitude and approach to all your day to day interactions with your customers
    • Ability to effectively prioritize tasks and manage time, even under high- pressure situations
    • Fluency & excellent communication skills in English. Additional languages an advantage
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