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    Client Services Executive - London, United Kingdom - Argentex Group PLC

    Argentex Group PLC
    Argentex Group PLC London, United Kingdom

    5 days ago

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    Description

    About Us

    Argentex Group is a global payment and currency risk management specialist, we offer bespoke services alongside market leading technology for businesses and financial institutions. Argentex is listed on the London Stock Exchange, with offices in the UK, the Netherlands and Australia.

    The Role

    The successful candidate for this role will be a crucial cog in the smooth running of the day-to-day operational activities and client communications. This is a hugely varied role where candidates can expect the role to include activities such as liaising with corporate, institutional and private clients, whilst delivering first class post-onboarding customer support and query management.

    This role would be ideal for a recent advanced level school leaver or university graduate looking to enter the world of international finance. Previous early years experience/internship within client services/operations from a financial services house would be preferred.

    Key Responsibilities:

    Candidates can expect the role to include but not be limited:

    Key responsibilities

    • Day to day servicing and payment support for private, corporate, and institutional clients
    • Onboarding of new clients to the Argentex Client Portal, inclusive but not limited to the internal creation of users, maintenance of role-based permissions and access for users.
    • Client Support Inbox management and distribution, working within SLA's.
    • Supporting the compliance team with the screening and approval of new beneficiary accounts
    • First point of contact for online queries, support, and feedback
    • Support the wider team in conducting online demos with existing clients and prospects
    • Day to day management of client account services, both online and offline, including statement requests, signatory limit management and Strong Customer Authentication App support
    • Work across departments to develop, implement, and maintain solutions to support our client portfolio and partner solutions.
    • Proactively communicate feedback and process improvements to relevant stakeholders and departments
    • Handling of escalations and distribution to the relevant, senior stakeholders
    • Quality checks and analysis on new processes and related products

    So What Are We Looking For?

    • Recent advanced level school lever or university graduate with a passion for developing a career within financial services
    • Some relevant experience with customer service and account management within Financial Services
    • Communication skills, both verbal and written
    • Accuracy and attention to detail
    • Ability to both work autonomously and within a friendly and collaborative team.
    • Proven ability to confidently communicate with different clients, and across different internal teams
    • Tailored support and problem-solving skills
    • Ability to work within SLA's and strict deadlines
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