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    Problem Manager/3rd Line Lead - United Kingdom - Careeraddict

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    Description

    3 days ago Be among the first 25 applicants

    This range is provided by CareerAddict. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

    Base pay range

    A leading technology focused manufacturing company, who's product widely services a huge section of the major global industries, are looking for a Problem manager/3rd Line support Lead.

    As Problem Manager and 3rd Line Team lead, you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all technologies of the managed service portfolio and managing a team of driven individuals. To be considered for the Problem manager position, you will need experience of:
    • An IT service desk.
    • 3rd Line support
    • Problem/incident Management
    • Managing a team of 5 or more people
    • Desktop, Networking, Server experience.
    • ITIL V4 or v3
    Benefits Include
    • Base up to £47k
    • Bonus - paid Quarterly
    • Flexible hours
    • Remote working (2 days)
    • And much more

    Seniority level

    • Seniority level

      Not Applicable

    Employment type

    • Employment type

      Full-time

    Job function

    • Job function

      Information Technology
    • Industries

      IT Services and IT Consulting

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