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    Technical Support Representative - United Kingdom - Acresecurity

    Acresecurity
    Acresecurity United Kingdom

    1 week ago

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    Description

    Technical Support Representative (French) Summary

    The Technical Support Representative is a Specialist who provides technical support for acre partners & customers for defined product portfolio.

    Our service offering will be a major success factor for growing business in our key markets. This will be achieved by providing professional support, system-engineering and outstanding technical support services on expert level.

    Professional customer orientation and knowledge about acre security product range based on Cloud / Network/ Data Base competency is a mandatory requirement.

    The role covers technical support by phone, written, remote service and on-site commissioning/ trouble shooting for acre security customers (Installer, VAP and VAD's, Distributors). The successful candidate must be fluent in business French & English (in addition, Spanish / Italian language would be beneficial).

    Additional focused tasks are sales support, system-/application support as well as product training and the maintenance of the acre security technical knowledge database platform.

    Include the following, but are not limited to:

    Technical specialist providing pre & after sales technical support for Acre customers in defined languages
    - Uses technical and personal skills to resolve issues based on independent handling, showing ownership, mentality solving customer requests.
    - Professional hotline support with consistent, clear and understandable case description and handling in the hotline Tool- CRM system, following defined workflows / processes and achieve defined targets.
    - Highest focus on customer orientation and professional communication in order to maintain/build best customer relationships.
    - Product-related technical pre-sales and project support, application assistance and consulting.
    - Provide technical system support in order to help sales to win customer projects
    - Provide internal and customer training (in house and at customer site or other locations)
    - Provides on-site specialist support and problem analysis, if required
    - Observe the market field concerning product reliability and quality, and give regular feedback to relevant departments
    - Ensure professional escalation management; manage problem-related trouble shooting

    About acre security

    Acre security are aligned with key industry evolution, focusing on authentication, infrastructure, and the convergence of systems and technologies to support future-proofing customers through the advancement of value-based solutions that deliver superior, seamless user experiences.

    Operating efficiently worldwide, acre security take care in delivering exceptional security and transmission solutions that safeguard peace of mind across a broad variety of customer application needs including banking, education, healthcare, retail, and more.

    Our core values focus on a culture of empowerment in a collaborative environment. Combined with a forward-thinking market approach that aims to deliver high-performance results, we ensure to first approach every solution through the viewpoint of our customers. These characteristics are the distinctive marks of the acre security solutions and the foundation of our drive to become the number one solutions provider in the markets we serve.

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