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    Customer Success Manager UK - United Kingdom - Soldo Italy

    Soldo Italy
    Soldo Italy United Kingdom

    2 weeks ago

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    Description

    London, United Kingdom | Posted on 30/04/2024

    Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient.

    We're both a financial services and a software company - with our own platform that streamlines everything, from payments to reconciliation and our smart company cards and apps make spending simple.

    We started in 2014 and have grown to become one of Europe's fastest-growing fintech companies. Today, we're over 350 employees strong, with award-winning products and offices in the UK, Italy and Ireland. We're a place where anyone can do their best, career-defining work. We're all about doing the right things for the right reasons, high standards, ambition, drive and focus.

    We're looking for people with big ambitions, cool heads, sharp minds, and warm hearts. Soldo could be the right place, right size and the right time, for you to come and join us, as we grow together

    What's in it for you

    • Private healthcare for you and your family
    • Flexible working options including working from home or our Marylebone office
    • 60 days' work anywhere, even outside the UK if you want
    • 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday
    • Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget
    • Employee Assistance Programme and wellbeing portal

    The role

    We are seeking a dynamic and consultative Senior Customer Success Manager (SCSM) to join our team. As the SCSM, you will maintain and expand relationships with Soldo's strategically critical clients.

    Primary client contacts will include C-suite and functional heads, where you will be responsible for achieving Soldo's ambitious revenue growth goals and assigned account objectives. In addition, you'll be your client's trusted advisor and subject matter expert for all key commercial opportunities and queries.

    You'll also be responsible for managing and growing the long-term relationship including satisfying customer requests, responding to their queries and delivering a first-class customer experience.

    Success in this role will be determined by your ability to significantly expand Soldo's footprint and associated revenues with our strategic customer portfolio, as well as maintaining our very high retention rates.

    We're looking for someone who must have:

    • Experience of selling multi product SaaS (Software as a Service) or complex financial solutions
    • Authoritative business and financial acumen to develop meaningful business recommendations Highly articulate with excellent business communication (verbal and written) skills and presentation skills
    • A strong track record of exceeding targets
    • Proven experience of larger B2B account management, preferably in one the following markets - SaaS, spend management, procurement, accounting, or payroll software
    • Experience in managing strategic customer accounts
    • Market industry and product knowledge such as key competitors, terminology, technology, trends and regulations
    • Gravitas and presence – someone who demonstrates credibility and confidence
    • Ability to self- manage your client portfolio
    • Customer empathy – some who understands the client's needs to propose the right user cases that solves their expenses management problems
    #J-18808-Ljbffr
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