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    Customer Success Manager - United Kingdom - ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses

    ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
    ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses United Kingdom

    2 weeks ago

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    Description

    The Company:
    A leading Service Management SaaS organisation investing heavily in Customer Success. Circa 50 employees with clear growth plans.
    Flexible/ mature approach to work with a fully-remote set up.
    The CCO is a well-recognised leader across the CS community and a trusted partner to ABR.


    The Opportunity:


    If you're in the Service Management sector as an SDR or Account Manager, this is your opportunity to secure a Customer Success position.

    Obviously if you're in CS right now then even better Reporting to the Head of Customer Success, you'll manage a book of circa 40 accounts with an AOV of £15k, adopting a strategic, high-touch Customer Success approach.

    You will be there to co-ordinate a customers onboarding to define and then execute their success plan.

    You're core focus within the role is reoccurring revenue growth and the maintenance of exceptional customer scores (NRR & NPS).

    With your focus being on the companies 'top accounts' you'll have the unique yet additional support of a data & content creator, to enable you to maximise customer engagement.


    The ideal candidate:


    As above, the key here is understanding the Service Management industry, whether that's as an experienced SDR, Account Manager or CSM.

    If you can demonstrate that you're exceptional with customers, strategic & commercially astute (Combined with Service Management experience), we should talk.

    High-level on you:'Ideally' Previous experience in a Customer Success or Account Management role *SDR considered.
    Experience of monthly/ yearly account growth. Commercially aligned. A background of working within a scale-up SaaS organisation. Data savvy with the ability to story tell with facts. Intelligent self-starter with a background of working within Service Management software.


    The Package:
    £45,000 basic CSQL bonusFully-remote working set up28 days holiday ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with 'growth engine' roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch
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