- Croft is a company delivering next-generation Unified Communication & Managed Services to a range of clients in the SME, corporate and public sectors. Key areas of our business include business mobiles, business phone systems, business broadband, managed IT services, managed cyber security services, hosted telephony, contact centres and IT hardware repair. We are looking for vibrant and energetic individuals to join our growing UCC Service Desk Team. The 2/3 rd Line Voice/Networks Engineerwill be responsible for ensuring the provision of high-quality support services to our customers. This role is open to vibrant, elegant and enthusiastic self-starters who have an understanding or exposure to a Telecommunications Service Desk role supporting hosted telephony (voice, multiple products, 3cx, BICOM, Gamma, 8×8, Mitel etc) & connectivity (leased line, broadband, fibre etc) Any networking experience with Meraki or Zyxel would be ideal.
- Serve as the initial technical escalation point of contact for the STARF teams providing courteous and efficient technical support for all UCC, networking and connectivity services.
- Collaborate with colleagues to enhance processes and improve service delivery.
- Ensure high levels of customer satisfaction are maintained by providing regular communication and support to customers via telephone and tickets.
- Document support interactions and resolutions with meticulous attention to detail.
- Have the ability to work well under pressure and manage multiple tickets within a busy service desk environment.
- Have great customer service skills and a proven record of customer relationship building.
- Have a technical understanding of fixed line and data connectivity solutions, as well as hosted systems and SIP trunks.
- Pay excellent attention to detail and have the ability to support customers in line with SLA's.
- Are proficient in Microsoft Office, particularly Excel.
- Experience working with SIP trunking.
- Experience working with Microsoft Teams.
- Company pension
- Cycle to work scheme
- On-site parking
- Telephone
-
Service Desk Engineer
1 week ago
Akkodis London, United KingdomService Desk Engineer / Helpdesk / Remote / BPSS or higher clearnance · Duration - 3/4 weeks+ · Location - Remote · IR35 - Outside · Rate - 150 per day · Due to an increase in workload, our client is looking to recruit multiple Help Desk Engineers for some short terms contracts. ...
-
Service Desk Engineer
5 days ago
Integral Recruitment Ltd Camden, United Kingdom**Service Desk Engineer · £35,000 - £40,000 plus benefits including training and certifications · London, NW1** · Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1 st Line, 2 nd Line, 3 rd Line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Clou ...
-
Help Desk Engineer
1 week ago
James Frank Associates London, United KingdomOur client, a leading US Law Firm is seeking a Help Desk Engineer to join their IT Team on a full-time, permanent basis, where you will be providing IT support to the London and other European offices, providing both remote and deskside support. · Key Responsibilities: · - Be the ...
-
Service Desk Engineer
6 days ago
Bench IT London, United KingdomService Desk Engineer, W10, O365, AD, Intune · Our client operates in the specialist business insurance market and have a new opportunity for a 1st line IT Support Engineer. · This is an opportunity for an experienced 1st Line Support Technician to join an organisation on a 12-mo ...
-
Service Desk Engineer
1 day ago
Technet IT Recruitment Limited London, United Kingdom**Service Desk Engineer** · **London Onsite** · **Salary package up to £34,000** · Service Desk Engineer required to join a well-known arm of the government in London. You will be providing support to a wide range of clients and will have a real passion for problem solving. · **S ...
-
Service Desk Engineer
1 week ago
Jefferson Frank London, United KingdomRole -**Service Desk Engineer - 2nd Line Support** · Location -**Hybrid - Office in Surrey** · Start Date -**ASAP** · **Technical Support**: · - Provide timely resolution of technology support incidents and service requests, ensuring adherence to defined service level agreements ...
-
Service Desk Engineer
6 days ago
Jobheron London, United KingdomThe leading provider of highly customisable execution management systems used by some of the largest investment banks and hedge funds in the world is now looking for an Associate Service Desk Engineer to join their team based in London. · The role represents an excellent opportun ...
-
Help Desk Engineer
1 week ago
Franklin Fitch London, United Kingdom**Help Desk Engineer| London | £24,000 - £30,000 | Hybrid** · Are you looking to advance your career in IT? · Do you want to work with a company that truly values development and career progression? · **What would you be doing?** · - Providing exceptional support to a range of cl ...
-
Service Desk Engineer
4 days ago
Jefferson Frank London, United KingdomRole -**Service Desk Engineer - 2nd Line Support** · Location -**Hybrid - Office in Surrey (2 days per week)** · Start Date -**ASAP** · **Technical Support**: · - Provide timely resolution of technology support incidents and service requests, ensuring adherence to defined service ...
-
Senior Service Desk Engineer
1 week ago
Just IT London, United KingdomAre you looking for an exciting new role? · About the Company · A leading MSP is looking for a Senior Service Desk Engineer to join their friendly team. This is an amazing opportunity to work in a fast paced, vibrant environment. They are looking for a proactive individual who is ...
-
Home / Desk Based Subsidence Engineer
1 week ago
Exchange Street Claims & Financial Services London, United KingdomOur client is looking for a home / desk based Subsidence Engineer to manage a portfolio of subsidence claims on a project managed basis, working from home. YOU CAN BE BASED ANYWHERE IN THE UNITED KINGDOM (ENGLAND, SCOTLAND, WALES, NORTHERN IRELAND ETC).Ideally, you will be M-FRIC ...
-
Euc Engineer Service Desk Analyst
1 day ago
Pontoon London, United Kingdom**Job title**:EUC Engineer (Service Desk Analyst)** · Location -**London · **Duration**:Permanent · **Salary: £36,000- £40,000** · **Service Desk Responsibilities** · - Be the "front of house" representative for IT · - Provide the coordination point for the company's IT team and ...
-
eFinancialCareers London, United Kingdom**Compensation**: Market-Leading & Competitive · **Summary** · Industry-leading market maker using innovative and cutting-edge technology, with data at the core of the investment process. Great opportunity for a polyglot software engineer to join the Commodities team working on t ...
-
Service Desk Engineer
1 week ago
Select Appointments Haringey, United KingdomAre you looking for a role in IT Tech to have a diverse day to day with plenty of opportunity to develop your skills? Are you looking for a company that works with the Microsoft stack and strives to up-skill and career develop their IT team? Our NorthLondon based client is lookin ...
-
IT Help Desk/Service Desk Engineer
6 days ago
Morgan Philips Group London, United KingdomService desk engineer (1st/ 2nd line) · I am recruiting on behalf of my professional services client who is looking for an service desk engineer (1st/ 2nd line) this will suit someone who has good technical skills coupled with good communication skills, the ability to deal with a ...
-
IT Help Desk/Service Desk Engineer
1 week ago
Careeraddict United KingdomJoin to apply for the Service Desk Engineer role at CareerAddict · Join to apply for the Service Desk Engineer role at CareerAddict · Sign in to save Service Desk Engineer at CareerAddict . · Akkodis are currently working in partnership with a global market leading client to r ...
-
IT Help Desk/Service Desk Engineer
1 week ago
Lyon Tech London, United KingdomOnsite Service Desk Engineer · LYON is a managed IT services provider to the creative sector based in Old Street and currently serves over 5000 users and 100+ companies based over in 15 countries. An opportunity has arisen for a Site Engineer to join the team, providing unparall ...
-
IT Help Desk/Service Desk Engineer
1 week ago
Morgan Philips Group London, United KingdomJob Description Service desk engineer (1st/ 2nd line) · I am recruiting on behalf of my professional services client who is looking for an service desk engineer (1st/ 2nd line) this will suit someone who has good technical skills coupled with good communication skills, the abilit ...
-
IT Help Desk/Service Desk Engineer
3 days ago
James Adams United KingdomService Desk Engineer Entry-Level- Full-Time · £Are you looking for an entry-level role which allows you to put your foot in the door into the IT industry? · This position is perfect for someone that is looking to expand their knowledge and gain experience within the IT industry ...
-
IT Service Desk Engineer/Help Desk
1 week ago
Techworker London, United KingdomTech Worker is a progressive technology consulting firm based in London, dedicated to providing exceptional IT solutions and support to our clients. We are seeking a talented IT Service Desk Engineer to join our team and deliver top-notch technical assistance to our clientele. · ...
it service desk engineer - United Kingdom - Croft Communications Limited
Description
Unified Communications and Connectivity Service Desk EngineerJob Type:
Full-time
Work from home 2 days per week (subject to business requirements)
Croft's Offices in either Hertford, Fleet or Birmingham
Experience:
Two years in a Telecoms Service Desk role
Telephone
I agree to receive other marketing communications from Croft.
By submitting this form I am agreeing to the privacy policy of this website.
By submitting this form I am agreeing to the privacy policy of this website.
If you are a consummate professional with a passion for telecommunications technology and a dedication to delivering impeccable service, we invite you to apply for the role of 2/3rd Line Voice/Networks Engineer at Croft MSP.
Join us in setting the standard for elegance in engineering and excellence in service delivery. Shifts, Work From Home and BenefitsShifts:
Monday to Friday
We are currently operating in a hybrid manner, working 3 days from the office and 2 days from home.
Job Type:
Full-time
Casual dress
By submitting this form I am agreeing to the privacy policy of this website.
#
it service desk engineer professionals in London
-
James Houston
Accomplished, resourceful and results-focused IT professional with successful experience in achievin ...
-
Maryam Khadam
Maryam khadam
-
Bede Abbott-White
Full Stack Developer
-
adnan kamal
Mobile And Web App Developer
-
John Foster-Hill
Digital Transformation
-
Arlindo Nancassa
Student