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    Private Patient Finance Officer - Oxford, United Kingdom - Oxford University Hospitals NHS Foundation Trust

    Oxford University Hospitals NHS Foundation Trust
    Oxford University Hospitals NHS Foundation Trust Oxford, United Kingdom

    3 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    Would you like to join our Private Patient Finance Team in Oxford University Hospitals Private Healthcare?

    If you enjoy a challenge, able to multi-task and are a highly motivated and proactive individual, then this post could be for you.

    You will be required to maximise income for the Trust and responsible for invoicing, cash collection and reconciliation and reporting processes. Depending on the priorities of the team the balance between these activities will flex.

    Main duties of the job

    Invoicing:

    Produce complete and accurate invoices for non-NHS funded patients (mainly private patients). In doing so, ensure that all necessary support is in place to ensure cash recovery is smooth including patient undertaking to pay forms, insurer authorisations, and accurate patient and treatment details.

    Be conversant with insurance company contractual stipulations regarding pre-authorisation of treatment, continuation of cover and price agreements and ensure invoicing is consistent with contracts.

    Investigate and resolve billing errors, including identifying the cause, escalating any issues as appropriate.

    Advise private patients and secretaries of appropriate costs as requested and collect advance deposits payments in accordance with Trust Private Patient Policy and Financial Instructions.

    Assist with the resolution of queries relating to accounts and contribute to credit control procedures.

    Cash collection:

    Liaise with patients, insurers and other stakeholders, both verbally and in writing, to investigate queries on unpaid invoices, resolve issues and secure payment using effective communication, negotiation and influencing skills.

    Liaise with debt collection agencies as required.

    Communicate statutory financial regulations and NHS rules in a simplified form to non-finance people.

    Discuss complicated financial matters concerning invoices and payments.

    About us

    Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more

    The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

    Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

    Job description

    Job responsibilities

    The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

    Person Specification

    Experience

    Essential

  • Debt collection experience
  • Invoicing experience
  • Excel experience

    • Desirable

  • Advanced Excel experience
  • At least 1 year NHS experience, ideally within hospital setting
  • Team working experience
  • Nursing experience - qualified or HCA
  • Knowledge of private patient sector within NHS

    • Qualifications

    Essential

  • NVQ Level 4 or equivalent or above

    • Desirable

  • Science-based education qualification
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