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    Remote 2nd Line Support Engineer - London, United Kingdom - Just IT Recruitment

    Just IT Recruitment
    Just IT Recruitment London, United Kingdom

    2 weeks ago

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    Description
    2nd Line Engineer required in Chiswick, on site up to £40k
    A fantastic well known global company is looking to grow their IT team and is requiring an experienced 2nd line engineer to join them


    Job Description:
    We are seeking a skilled Desktop Support Engineer with expertise in audio-video systems to join our team.

    As a Desktop Support Engineer, you will be responsible for providing technical assistance and support to our internal users, ensuring the smooth operation of their desktops, laptops, and audio-video equipment.


    Responsibilities:
    , Provide technical support and troubleshooting for desktop hardware, software, and peripherals.
    , Install, configure, and maintain desktop operating systems and applications.
    , Diagnose and resolve audio-video system issues, including conference room setups, projectors, displays, and audio equipment.
    , Collaborate with IT teams to implement and maintain audio-video solutions for meetings and presentations.
    , Assist in the setup and support of video conferencing systems, including hardware, software, and network connectivity.
    , Perform routine maintenance and updates on desktop systems to ensure optimal performance and security.
    , Document support activities, procedures, and configurations for knowledge sharing and future reference.
    , Provide training and guidance to end-users on the proper use of audio-video equipment.


    Requirements:
    , Proven experience as a Desktop Support Engineer or similar role, with exposure audio-video systems.
    , In-depth knowledge of desktop operating systems, including Windows 10 & 11.
    , Experience troubleshooting audio-video systems, including codecs, and conferencing platform ( Microsoft Teams).
    , Strong understanding of network connectivity, protocols, and infrastructure.
    , Excellent problem-solving and communication skills.
    , Ability to work independently and collaboratively in a fast-paced environment.
    , Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
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