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Royal Tunbridge Wells

    Team Leader - Royal Tunbridge Wells, United Kingdom - Urban Outfitters

    Urban Outfitters
    Urban Outfitters Royal Tunbridge Wells, United Kingdom

    3 days ago

    Default job background
    Full time
    Description

    Reports to: Store Manager

    The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters "Peers Training Peers" philosophy.

    Duties & Responsibilities

    People:

    • Ability to recruit, motivate, develop and lead a team
    • Manage aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counseling and Disciplinary actions)
    • Recognise and develop talented individuals for advancement and growth within the organisation
    • Uphold Company standards and act as a positive role model to others

    Leadership & Communication:

    • Model the way by inspiring, motivating and encouraging teamwork
    • Conduct productive daily meetings to ensure that goals are met
    • Effectively delegate projects while at the same time allowing others the creativity to succeed by making their own decisions
    • Possess excellent communication skills in both written and verbal form

    Managing the Environment:

    • Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment
    • Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management
    • Achieve Company-average mystery shop results by uphold the Company's customer service standard

    Operations:

    • Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
    • Achieve the store stock loss goals by overseeing adherence to loss prevention practices
    • Assist in upholding Company Health & Safety regulations at all times in order to protect employees and customers against accidents and incidents

    Merchandising & Display:

    • Manage aspects of the assigned department in collaboration with the Department Manager (if applicable) or Visual Merchandising Manager with regard to: training, shipment placement, markdowns, transfers, merchandising and store standards
    • Understand and interpret current fashion trends in local markets in order to generate creative solutions
    • Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately

    Commercial Awareness:

    • Maximise departmental sales through analytical and creative management of merchandise from receipt to sales
    • Utilise Company reports to react to trends and drive business
    • Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community
    • Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends
    • Demonstrate entrepreneurial skills to achieve and exceed store targets

    Required Knowledge, Skills & Experience

    • Experience in a management role working in a fast paced, high volume fashion retail environment
    • Demonstrates strong operational skills
    • An understanding of the Urban Outfitters culture and its appeal to the local market
    • Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business

    #UrbanEU #LI-AA1

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