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    IT Support Specialist - United Kingdom - Careeraddict

    Careeraddict
    Careeraddict United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description
    IT Support Specialist - VIP

    Akkodis are currently working in partnership with a global market leading client to recruit a number of IT Support Specialists with experience supporting VIP and C-Level customers.

    You will be joining a team with a genuine passion for technology and providing high level customer support.

    As an IT Support Specialist, you will be responsible for technology incidents and requests which are raised, ensuring that they are resolved, or appropriately escalated and managed to resolution, You will also proactively maintain, assess suitability and suggest improvements of all hardware and software.

    Diagnose and find solutions for all hardware and software issues.
    Support workplace issues and requests, including building, audio and visual management.
    Provide an on-call service.

    Escalate to 3rd line while retaining ownership of issues through to resolution, including providing a remote hands service for infrastructure incidents when required.

    Maintain asset inventory ensuring accuracy at all times.
    Demonstrable experience supporting a VIP or executive user base.
    Excellent knowledge of Windows 10 and Microsoft Office (2016 onwards).
    Experience with hardware and software support on PC, Mac, iOS and Android devices.
    Experience in the support and implementation of anti-virus and security products.
    Working knowledge of collaboration tools such as Skype for Business, Microsoft Teams, Zoom, video conferencing and remote access technologies
    Full driving license as occasional travel may be required.

    Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK.

    Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website. Employment type Full-time

    Job function Information Technology
    Industries IT Services and IT Consulting
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