- 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone and at customer office
- Queuing management with IT support ticket system
- Temporary or long-term customer support at their office, if required
- Attending the meeting with the customer and develop good relationship with the customer
- Hands-on PC support and initial kitting skills
- Understand and detailed planning and designing for enterprise IT environment
- IT element configuration including day-to-day service delivery
- Proof of concept testing and acceptance testing
- Vendor negotiation and control
- Development and implementation for new features and services
- Establish and cease PC/Server Security systems. Project and service delivery schedule management
- Careful consideration to ensure profitable systems and implementation
- Maintain secure operations and keep the environment tidy
- Documented approach for implementation and modification
- Periodical status report to line manager
- General administration and implementation skills on server environment
- Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus software
- General knowledge and experience in PC Hardware, Server and public clouds
- Basic knowledge and experience of public clouds as like AWS and Azure
- Basic knowledge about Microsoft Active Directory
- The experience of design, installation and administration of AD and any clous is preferred
- General knowledge and experience in NW Switch/Router/FW Products additionally are preferred
- Any certification related to PCs, server, network, and ITIL an asset
- Excellent written and verbal communication skill in English
- Excellent written and verbal communication skill in Japanese is preferred
- Ability to investigate and source answers to various email and telephony enquiries about technical issues
- Proven customer service experience
- Strong time management / multi-tasking & organisational skills
- Strong work ethic
- Accurate, organised and eye for detail; Reliable time keeping and attendance
- Cheerful, outgoing and positive disposition
- Solid administration background & a keenness to get involved & support all customer service areas in EMEA** All applicants must have the right to work in the UK as the Company is not able to offer visa support.
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Helpdesk Engineer - London, United Kingdom - Centre People Appointments
Description
Ref:
HY45634A highly successful IT and telecommunications services company based in Central London is looking for a communicative Helpdesk Engineer to join their busy team, to carry out a variety of technical and coordination tasks to meet customer requirements
TYPE:
Permanent, Full Time
START:
June 2024
WORKING DAYS:
35 hours per week, Mon-Fri 8:00-16:00 / 9:00-17:00
LOCATION:
Central London
SALARY:
Up to £30,000 depending on experience
BENEFIT:
All travel expenses reimbursed(Zone1-6)HELPDESK ENGINEER RESPONSIBILITIES:
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