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    Operational Excellence Lead - United Kingdom - Metro Bank Plc

    Metro Bank Plc
    Metro Bank Plc United Kingdom

    4 days ago

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    Description

    We have been awarded the "" At Metro Bank, people come first – is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a and to find the very best person for the job, we always look across a wide range of diverse .


    What you will do:


    • Deliver operational excellence and process improvements across prioritised business areas, aligning with organisational objectives whilst doing so


    • Lead cross-functional teams in identifying, analysing, and re-designing business processes to enhance efficiency, reduce costs, and improve customer experience across Metro Bank


    • Collaborate with stakeholders to define key performance indicators (KPIs) and metrics, establishing benchmarks to measure the success of operational excellence initiatives and overall transformational efforts


    • Facilitate operational excellence specific change management activities, including communication plans, training sessions, and stakeholder engagement strategies, to ensure smooth transitions and adoption of new processes and technologies


    • Conduct regular assessments and audits of operational workflows and procedures to identify gaps, inefficiencies, and opportunities for optimisation


    • Implement robust governance frameworks and controls to ensure compliance with regulatory requirements and industry standards, mitigating operational risks and promoting a culture of accountability and transparency


    • Champion a culture of continuous improvement by promoting innovation and knowledge sharing across all levels of the Bank


    • Provide guidance and support to senior leadership on business process reengineering initiatives, leveraging data-driven insights and industry trends to drive informed decision-making.


    • Foster collaboration and alignment between business units, IT departments, and other functional areas to drive a holistic approach to process improvement and business transformation within the Bank


    • Serve as a trusted advisor and subject matter expert on operational excellence, business process management, and change management principles guiding Metro Bank towards sustainable growth and competitive advantage

    And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

    What you will need:


    • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders


    • Proven experience in embedding and maintaining process management frameworks that include process documentation, process mapping, and process performance measurement


    • Experience in embedding and maintaining business process architecture and process ownership frameworks


    • Proficiency in process mapping and process mapping tools


    • History of leading business and process transformation and improvement interventions, collaborating with cross functional teams whilst doing so


    • Ability to build business cases and influence Exco and SLT level stakeholders


    • Experience in board level reporting and presenting to Exco and SLT level stakeholders


    • Knowledge of process improvement methodologies such as Lean Six Sigma, Kaizen or other continuous improvement frameworks


    • Ability to analyse data, identify trends, root causes, and opportunities for improvement
    Understanding of change management principles and practices


    • Ability to identify problems, generate creative solutions, and implement practical and sustainable improvements


    • We are standing up this capability organisationally, you will therefore also partner with external subject matter experts from a methodology perspective, who will work alongside you and provide technical training whilst doing so

    Our promise to you...


    • We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts


    • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions).


    • We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

    Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet... why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck

    #LI-Loveyourjobatlast #LI-Hybrid

    #LI-REMOTE

    #J-18808-Ljbffr
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