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IT Support Manager
3 days ago
Focus Search and Selection London, United Kingdom**IT Support Manager - Contract** · Our client is a growing company, funded by one of the largest retail arms in Europe. They are a specialist financial services company, combining the relentless focus on customer service and innovation. The role of the IT Support Manager include ...
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Management Support
1 week ago
NongHyup Bank London, United KingdomOur client **NongHyup Bank London Branch** is recruiting a **Management Support **to join their business in the UK. · ** ** · **1. Main Duties** · Providing administrative assistance and managing day-to-day operations of the office · "Business / Other business details" · - HR Sup ...
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IT Support Manager
3 days ago
BCT Resourcing London, United KingdomOur client are an established and growing company. The role of the IT Support Manager includes overseeing all IT related operations within the business, support an IT team and to help bring the business forward through its IT business strategy. Monday -Friday Hybrid working also ...
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Customer Support Manager
1 week ago
NFP People Limited London, United KingdomCustomer Support Manager · We are looking for a friendly and organised manager with a commitment to outstanding customer service to lead a small team. · Position: Customer Support Manager · Location: Remote/flexible · **Salary**: Up to £37,000 Per Annum · Hours: Full-time · Durat ...
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Retail Support Manager
2 days ago
Mandeville Recruitment Group London, United KingdomRegional Support Manager · - South London/Surrey with travel throughout the area · A fantastic opportunity has arisen for a Retail Operations Manager / Regional Support Manager to join this market leading supplier of products for trade and retail customers. · The role · To suppor ...
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Partnerships Support Manager
1 week ago
Hunter Merrifield London, United Kingdom**Partnerships Support Manager** · **Battersea** · **Charity** · **£36,000-£40,000 per annum + hybrid working** · This role will be working with one of the UK's largest children's charities and the purpose of the role is to: · Work with local authority partners in England deliver ...
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App Support Manager
6 days ago
Eames Consulting London, United KingdomApplication Support Manager / Guidewire / IRIS / SEND / £550pd / 6 months · Application Support Manager / Guidewire / IRIS / SEND / £550pd / 6 months · - Guidewire · - IRIS · - SEND · - Sharepoint · Application Support Manager / Guidewire / IRIS / SEND / £550pd / 6 months · Appli ...
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Business Support Manager
1 week ago
Antella Recruitment London, United KingdomBusiness Support Manager - Corporate Travel · Base Salary £40,000 + Bonus and Benefits · Fully remote within the UK · My client is the UK leading independently owned business travel consortium. · They have over 50 privately owned TMC partners within the UK working across many ind ...
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Supporter Services Manager
1 week ago
NL Recruitment London, United KingdomCustomer Services and Administration Manager, joining a Health Charity, based in North London. Office-based, with some flexibility to work remotely. · As the Customer Services and Administration Manager, (Supporter Services Manager), you will manage and ensure the CS and Administ ...
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Successfactors Support Manager
1 week ago
GerrardWhite London, United KingdomOperating with clients across the UK & USA Gerrard White Consulting are recruitment specialists that take pride in the transformational talent that they deliver. We operate multiple distinct practices which include Technology & Change, Legal, Insurance,Accountancy & Finance and E ...
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Supporter Engagement Manager
3 days ago
Stonewall London, United KingdomStonewall is a human rights charity. We stand for lesbian, gay, bi, trans, queer, questioning and ace (LGBTQ+) people everywhere. We imagine a world where all LGBTQ+ people are free to be themselves and we can live our lives to the full. · Over the last 30 years, we have helped c ...
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Relationship Support Manager
4 days ago
Leo Recruitment Limited London, United Kingdom Full timeDo you understand what it takes to deliver the highest quality of service to High-Net-Worth clients? · Perhaps you thrive on working in a private banking environment (or similar) and would love a new position that provides financial solutions specifically for the superyacht indu ...
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Client Support Manager
1 week ago
DAMICOR London, United KingdomAs a Client Support Manager your role will involve working as an integral part of the Projects Delivery team supporting our Project Managers in developing and maintaining strong relationships with our clients. You will be responsible for managing and overseeinga team of Project C ...
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Application Support Manager
3 days ago
Eames Consulting London, United Kingdom**Applications Support Manager Needed** · I am currently working with a Lloyds of London Syndicate who are looking to hire an Applications Support Manager on an initial 3 month contract with scope of extension. The contract is OUTSIDE IR35 and requires you to go into their London ...
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Relationship Management Support
1 week ago
Centre People Appointments Ltd London, United KingdomA Japanese bank is currently recruiting a Relationship Management Support (AVP level) to work in their office in the City of London. · In this role you will be responsible for assisting in the sustainable growth of the department's business and ensure all the required internal & ...
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Customer Support Manager
5 days ago
NFP People Limited London, United KingdomCustomer Support Manager · We are looking for a friendly and organised manager with a commitment to outstanding customer service to lead a small team. · **Position**: Customer Support Manager · **Location**: Remote/flexible · **Salary**: Up to £37,000 Per Annum · **Hours**: Full- ...
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Business Support Manager
6 days ago
Signature Recruitment London, United KingdomHave you gained experience working within a London University? Would you like to put your excellent financial administration skills to use? Signature Recruitment has an exciting opportunity to work as a Business Support Manager, for a prestigious LondonUniversity. This role is on ...
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App Support Manager
1 week ago
eFinancialCareers London, United Kingdom**App Support Manager - Exchange / CCP - London - Hybrid - 95K + bonuses & benefits** · This is a permanent position with a hybrid working model based out of Central London (2/3 days a week in the office). · **Job title**: Application Support Manager · **Location**: Central Londo ...
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Management Support Officer
6 days ago
UBS London, United KingdomUnited Kingdom · - Business management, administration and support · - Group Functions · **Job Reference #** · BR · **City** · - London · **Job Type** · - Full Time · **Your role** · - Do you have a talent for organizing and managing the day to day administration for a senior lea ...
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Pastoral Support Manager
1 week ago
Tradewind Recruitment London, United KingdomWe are working with an Ofsted-rated 'Good' boys college with a mixed sixth form in the the London borough of Lambeth. The role available is a **Pastoral Support Manager** which commences in January 2023 to the end of the academic year with scope to extend or even become permanent ...
Salesforce Support Manager - London, United Kingdom - Itrs Insights
Description
We are backed by leading private equity investors and are rapidly growing.Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida.
We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.
We are looking for a Salesforce Support Manager to come and lead our inhouse Salesforce support Teams and an outsourced service( for Salesforce incidents and enhancement requirement overflow).
You will be responsible for ITRS global CRM solution "Omni", a Salesforce based solution, ensuring the efficient and timely development and delivery of Salesforce enhancements and integrations, including their design, development or purchase, implementation, operation, and improvement.
Reporting to our Global Head of IT, as Salesforce Support Manager, you will be working with all areas of our company to understand business requirements, prioritise resources and oversee the completion of required CRM service projects.
By driving strategic development of all supported platforms and services, you'll ensure they are available and fit for purpose to meet our needs as we scale our business.
As a Salesforce Support Manager, you will:Provide line management for the Salesforce support staff.
Drive the strategy, scalability, innovation, and best practices for Salesforce and solutions with service improvement reviews and drive improving and tuning services delivered.
Identity and Access Management (IAM) for Salesforce and integrated solutionsManage the Salesforce support teams, ensuring that all team members are motivated, and their skills are developed to allow them to support our Salesforce and integrated solutions.
Manage the commercial and technical management of external 3rd party suppliers, including Salesforce and integrated solutions to ensure excellent service delivery and value for money.
Ensure the compliance of CRM systems with security, data retention, legal and regulatory policies such as GDPR.Assist with IT financial costs including invoice approval, costing, managing and report on IT resources and budgets.
Recommend and implement necessary solution policies, standards, procedures, and guidelines.
Assist with Salesforce and Solutions Governance, Risk & Vulnerability Management
Implement monitoring and improvement activities to ensure governance and compliance with both internal policies and regulations.
7+ Years Hands-on experience of Salesforce support and team management
~ Experienced of Supporting Certinia
~ Experience supporting Pardot, Clari, Gong would be advantages.
~ Experience running multiple implementation project
~ Experience of Agile project delivery and methodology
~ Experience of 2 of the below Salesforce solutions and integrations would be advantages
~ Experience carrying out systems analysis and business process mapping
A commercial perspective with industry exposure in Salesforce solutions.
Health Insurance and Dental Health Cover for you and your dependants
Employee Assistance Programme
Pension
Flexible Hybrid Working
Enhanced Parental Leave
Travel Insurance
Life Assurance
ITRSis an Equal Opportunity employer and Inclusion is part of our everyday life.
We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally.
We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.
We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
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