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Sunderland

    Administration Officer - Sunderland, United Kingdom - Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

    Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
    Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust Sunderland, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    Would you like to be part of a team that works well together, always there to help each other?

    Applications are invited from suitably qualified and experienced candidates for an Administrative Officer to work on SpringriseWard (male ward) at Hopewood Park Hospital, Sunderland.

    Springrise is an acute admission ward providing inpatient services for males over the age of 18 experiencing a relapse or crisis in their mental health wellbeing and require a safe place to receive support, care and treatment, allowing their wellbeing to improve so they can return to their usual environment.

    Inpatients is a very busy service and the role is to support the multi-disciplinary clinical team to ensure that our service users receive high quality care from admission, during treatment and up to their discharge from the wards.

    The ideal candidate should:

  • have experience of working with Microsoft packages and electronic record systems
  • have proven experience of complex diary management
  • have advanced typing skills
  • have excellent customer care and communication skills
  • a good working knowledge of office procedures

    • These posts are full-time post Monday to Friday. hours per week and are office based.

    Main duties of the job

    The post holder will support various multi disciplinary team meetings, whereby there can be a number of meetings on a daily basis. They will be required to update the patient information system during the meeting and must be able to type in real time recording accurate information. The post holder will be responsible for co-ordinating admin actions following this meeting, including arranging further patient related meetings in very limited timescales.

    The post holder must have experience of general office duties such as ordering, petty cash, filing and scanning, and carry out duties assigned to them to ensure a comprehensive, high quality administration service.

    The post holder must be confident dealing with service users face to face as well as telephone contact with internal and external sources.

    Working with members of the administration team, who are not based on the same ward, you will be expected to provide cover during periods of absence.

    The ideal candidate should demonstrate the ability to deal with exposure to highly distressing or emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.

    You should hold the required level of qualifications outlined in the Essential Criteria of the Personal Specification in the job description. If you do not meet this criteria, you may not be shortlisted.

    About us

    We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

    Job description

    Job responsibilities

    Please find attached job description for full details.

    Advertising date : 2nd May 2024

    Closing date : 16th May 2024

    We welcome your application.

    Please give us a ring if you would like to visit us at Springrise Ward or have a chat with us about the roles.

    Person Specification

    Education and Qualification

    Essential

  • Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
  • Audio Typing qualification or demonstrable equivalent experience
  • General level of education to O-Level/ GCSE or equivalent, including English and Maths

    • Desirable

  • NVQ Level 3 Level 3 in Customer Care (or equivalent)

    • Knowledge and Experience

    Essential

  • Knowledge of NHS Policies and Procedures
  • Working knowledge of Microsoft applications, including e-mail communication
  • Ability to maintain and update Patient Information Systems RiO
  • Good working knowledge of office procedures
  • Previous secretarial/clerical experience
  • Ability to uphold confidentiality at all times
  • Able to prioritise and plan own workload

    • Desirable

  • Experience in processing CPA, Mental Health Act and Safeguarding documentation
  • Experience using stock ordering systems and petty cash systems
  • Experience of working with medical records filing systems

    • Skills and Competencies

    Essential

  • Excellent communication and interpersonal skills, both verbal and written
  • Note-taking (minutes) skills
  • Good organisational and planning skills

    • Desirable

  • Shorthand skills

    • Role/Team specific requirements

    Essential

  • Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence

    • Personal Characteristics

    Essential

  • Discrete in handling confidential and sensitive information

    • Additional Requirements

    Essential

  • Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed
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