Service Coordinator - United Kingdom - CAUSEWAY

CAUSEWAY United Kingdom

2 weeks ago

Description

We currently have an exciting opportunity for a Senior Service Manager within Causeway. The successful candidate will oversee our Accommodation Services within the MSVCC and our Northeast Outreach Service. We currently have approximately 100-bed spaces across 3 regions and 115 outreach service users in the Northeast.

The successful candidate will be responsible for ensuring the day-to-day management and oversight of these services including safe practices in service user care across the organisation, budget management, and line management of individual teams.

Oversight of Accommodation Services:
~ Management and oversight of Accommodation services working under the Modern Slavery Victim Care Contract (MSVCC) and North East Outreach service; Requires regular travel between regions. Facilities Manager to ensure the safety of the properties, adherence to Health and Safety legislation and policy, and ensure the timely and effective implementation of maintenance tasks across properties. Safeguarding Lead to ensure that all Service users and staff are adequately protected.
Project management of new accommodation services and accommodation moves.
To ensure all accommodation services all compliant with MSVCC contractual standards.
Ensuring external and internal KPIs and other performance indicators are met across services you oversee.
Lead on safeguarding within the Accommodation Services in collaboration with Service Manager, Safeguarding Lead, and Facilities Manager.
Ensuring services are prepared for external audits (e.g. CQC) and attain positive results.
Ensure a positive and professional culture within the Accommodation Services.
Ensuring an environment of continuous improvement and high standards amongst Accommodation Services.
Day-to-day spend management – oversight of budget, Barclaycard reconciliation.
Ensure the appropriate handling and response to escalated queries and complaints from service users or staff members
Lead or support on team debriefing following critical incidents and investigations
Ensure safe practices in service user support through the appropriate assessment and consideration of risk
Project manage medium or large-scale projects in Accommodation services or others where required
Carry out internal audits of the services you oversee.
To take an active role in networking.
To deliver allocated training to your teams and wider organisation as allocated
To be a responsible contact for relevant named policies and procedures and updates

To act as part of the senior management on-call rota supporting staff who are responding to emergency out of hours incidents; To work cross-departmentally with other managers and departments such as other Senior Service Managers, People and Culture, Finance, Communications, fundraising, research and development, and LifeNavigate.

Senior Management Duties:

Line management of 3 Service Managers across multiple regions – carrying out supervisions, appraisals, weekly meetings, team meetings, and liaising with People and Culture in staff HR matters.

Delivering training to external parties

Play a key role in the coaching, training, and development of direct reports and other managers and coordinators in the wider team.

Input into senior management and decision-making and work collaboratively across the organisation.
Support the senior decision-making of Causeway through effective change management and implementation into service delivery as necessary

Stepping in for short-term periods to cover duties in the absence of direct reports, or other Senior Service Managers.

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Service Coordinator - United Kingdom - CAUSEWAY

Description

Services Coordinator