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    Network Security Services Coordinator - United Kingdom - Jisc UK

    Jisc UK
    Jisc UK United Kingdom

    1 week ago

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    Description

    Salary:
    From £30,000 per annum, negotiable dependant on experience


    Job title:
    Service Coordinator

    Salary:
    From £30,000 per annum, negotiable dependant on experience


    Contract:
    Permanent


    Location:
    Hybrid - flexibility to work from home and at any of our main hubs (London, Bristol, Manchester and Milton Park - Oxfordshire)

    All roles within our Jisc Cyber Security team require employees to have enhanced background screening checks which include but are not limited to, financial and unspent criminal record checks.

    Some roles may also require full UK Security Check (SC) clearance and you should have resided in the UK for the past 5 years and be willing to undertake this process.

    You must be able to hold UK security clearance.

    "We work as a geographically dispersed team, so mainly remotely, however, we have regular face to face activities, and we have hub offices where you can work with colleagues from our directorate and wider Jisc." Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation.

    We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions.

    Join us and your contribution will help us to empower UK universities, colleges, research institutions and wider customers with technology so that everyone prospers.


    About the role:

    This is a permanent, full-time role within the Network Services Team (NST) reporting to the Network Security Services Manager.

    Jisc currently provides a range of network security services aimed at improving our members' and customers' security posture.

    The primary role of the Network Security Services Co-ordinator is to be responsible for the coordination and day to day service support of these services.

    The post holder also develops services to ensure they continue to meet emerging requirements of the user community, and supports the Network security services manager in formulating future strategy for the services.

    Continued training and development in key areas associated with the services will be offered regularly.


    Responsibilities will include:

    • Undertake and coordinate security services processes designed to enable successful service delivery with strong attention to detail
    • Maintain the agreed levels of service performance, including ensuring timely responses to customer enquiries and applications for the services
    • Write and maintain service documentation, provide reporting and ensure compliance with procedures
    • Process tickets in Jisc's ITSM, manage the shared mailbox and escalate where necessary
    • Organise meetings and scoping calls (internal and external) with members/customers and internal stakeholders and lead from a service management perspective on these calls.
    • Liaise with the Jisc customer community at all levels to carry out ongoing service reviews to ensure services continue to meet user requirements, and manage changes as required
    • Contribute to the identification and implementation of continuous improvement of the services' administrative processes
    • Undertake and coordinate the budgeting, procurement and service invoicing process for the team, including finance processing and budget tracking tasks Key Skills and Experience:
    • Cyber security or IT service desk experience
    • Excellent attention to detail and accurate data entry
    • Defining, prioritising and evaluating work
    • Excellent communication skills
    • Leads on tasks, demonstrates initiative
    • Excellent planning and organisational skills
    • Recent experience of project support and service support
    • Experience of using Microsoft SharePoint and the full Microsoft suite of tools within Office365 (particularly Excel). Please refer to the job description for full details. Don't meet every single requirement?

    We know that sometimes people can be put off applying for a job if they think they can't tick every box, but we realise the 'perfect candidate' doesn't exist.

    So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for this or other roles Why work for us?

    At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career.

    We want to create a culture of lifelong learning.

    You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors.

    We believe a balance between your personal and professional life is essential to your happiness and fulfilment.

    We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working.

    It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life.

    Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles.

    Take a look at our fantastic benefits We offer:


    • Flexible work pattern, which can adapt to suit your schedules and personal commitments
    • 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas
    • A generous pension scheme
    • A range of leave options, including parental leave, 3 days volunteer leave per annum and even career breaks
    • A generous budget to support you with external learning and Continuous professional development
    • Allocated allowance of up to £250 to equip your home office
    • A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning
    • Mental health first aid trained staff and supportive environment
    • Financial well-being support
    • The opportunity to donate to charity tax-free with our Payroll Giving benefit
    • A wide range of discounts from retailers and big-name high-street stores
    • Cycle to work scheme
    • Employee recognition awards and travel loans
    • Additional Flexible benefits include Holiday Buying - Purchase 1-5 days' additional holiday per annum, Healthcare Cashplan, Electric Car Lease Scheme and option to purchase SmartTech Equality, diversity and inclusion

    We celebrate diversity, embrace our differences, through our culture and employee networks and know that this is critical for our success.

    We work hard to make sure we're inclusive and we are committed to furthering our culture of inclusion. Striving to be best in practice, we are working hard to achieve progressive change.

    'Always inclusive' is one of our six guiding principles - a principle which actively encourages acceptance of differences within individuals.

    We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, class, citizenship, marital status, disability, neurodivergence, trans status, veteran status, or gender identity.


    Application process:

    Please do let us know what reasonable adjustments you need made to the application or selection process so you can do your best.

    We will be happy to help you.

    Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it.

    However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls
    We advertised this role on 30th April 2024#J-18808-Ljbffr
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