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    Service Desk Analyst - United Kingdom - Arqiva Group

    Arqiva Group
    Arqiva Group United Kingdom

    1 week ago

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    Description

    Job Description

    IT Service Desk -

    Job Description

    IT Service Desk - Part Time - analyst offering support for a wide array of systems and applications. This role is working within a small team offering IT support for our wider business, which consists of corporate and external customers. Primary support is delivered over the phone remotely. This is a 2 days per week role Location - Crawley Court, Winchester. Role is hybrid between home working and office (1-2 da ys per week in the office ) Total Package
    • Upto £30,000 base salary (pro-rata)
    • Training and Development
    • Explore diverse career advancement pathways such as roles in 2/3 line support, platform engineering, and desktop engineering
    • 5% pension contribution
    • Private Medical
    • 25 days annual leave
    • Life insurance
    • Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance
    Must Haves
    • Experience of providing IT support
    • Proficient in the use of Service Management and diagnostic tools
    • Knowledge and experience in supporting business-standard IT systems and technology
    Key Responsibilities
    • Part time role 2 days/week schedule
    • 1 week in 4 includes a full week of on call
    • Provide a single point of customer contact, incident triage, diagnosis and escalation / resolution
    • Provide technical support for multiple platforms such as Active Directory, Azure, Vmware, O365, ServiceNow and more
    • Deliver first class customer service across all communication touch points
    • Ensure service records are kept up to date and are accurate
    • Complete tasks under Service Request Management
    • Maintain and create necessary IT documentation
    • Provide continual improvement activity ideas
    Qualifications ITIL Foundation handy but not essential Why join Arqiva? We are the undisputed leader in UK TV and radio broadcast and the UK's leading Smart utilities platform . This means we have a strong heritage and foundation for future growth for you to grow your career with us. Our journey is to transition global media distribution to cloud solutions , where we aim to double our revenue and continue to grow by being an innovator of scalable solutions for new connectivity sectors . We have opportunities in new technology applications and products, you will have opportunities to learn and develop with us. Your wellbeing .... Our wellbeing mission is to help our people to be the best version of themselves at work and still have the time and energy to live a full life outside of work. Our focus for 2024 is to Win, Grow, Go Faster – find out more, contact us and apply Inclusive Arqiva ....Our networks include our Diversity Ambassadors, Eldercare, Spectrum, Working Families, Pride, Veterans and Inspiring Women – join and contribute to our active networks

    Seniority level

    • Seniority level

      Mid-Senior level

    Employment type

    • Employment type

      Part-time

    Job function

    • Job function

      Information Technology

    • Industries

      Telecommunications, Broadcast Media Production and Distribution, and IT Services and IT Consulting

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