Jobs
>
Customer Assistant
>
London

    Customer Assistant - United Kingdom - MARKS&SPENCER

    MARKS&SPENCER
    MARKS&SPENCER United Kingdom

    1 week ago

    Default job background
    Description

    The work pattern for this vacancy is:

    Sat Sun Purpose
    • To deliver a great shopping experience for their customers, putting customers before task every time
    • Champion new ways of working within stores through an open mindset and positive attitude
    • Complete tasks and processes that deliver best in town standards
    • Serve and sell across all channels brilliantly well
    • Be the voice of our customer to help us continually improve
    Key Accountabilities
    • Serve our customers efficiently and brilliantly well on the shop floor and at service points
    • Deliver best in town standards through presentation standards, availability and keeping the store clean and tidy
    • Skilled to utilise all digital tools and communication channels to do the job
    • Share customer and colleague feedback to help us do things better
    • Share knowledge and experience with colleagues to support others in building skill and confidence
    • Own their own learning & development and proactively access digital learning solutions
    • Know the daily sales targets, priorities, promotions & selling opportunities
    • Have great product knowledge to sell and recommend our products and services
    • Proactively engage with customers to understand their needs and make recommendations
    • Understand the store priorities and their part to play
    • Complete tasks with pace and in line with SOPs
    • Minimise cost and waste through good process practice
    • Follow safe and legal working practices
    Key Capabilities
    • Understands how M&S operates,itsstrategy, future and the role they play
    • Committed to delivering excellent work fast with great attention to detail
    • Open to and acts on feedback, asking for this regularly
    • Sets performance objectives for self in conjunction with line manager and in line with business plans
    • Takes accountability for planning and managing own work efficiently to ensure objectives are met
    • Is curious and asks questions to challenge the status quo ask why the company does things the way it does things
    • Effective at communicating their intentions to others; ensures communication is clear and simple
    • In control of their own reactions and considers how to share their perspective to create better reaction for team
    • Copes well with change and work challenges and recovers quickly from its impact
    • Builds positive relationships by being a good listener and getting to know people by establishing a connection
    Technical Skills/ Experience
    • Contributing to store sales and cost control
    • Work across the store to get things done right first time within timescales
    • Comprehensive knowledge of customer shopping channels
    • Good level of product knowledge and services across the store
    • Up to date knowledge of the commercial operation and brilliant basics
    • Good level of digital capability and use of digital tools and applications
    • Understand customer needs and spot selling opportunities
    • Adapting to change
    • Good Knowledge of VM principles
    Key Relationships and Stakeholders
    • Customers
    • Colleagues
    • Store Leadership
    • BIG
    #J-18808-Ljbffr
  • Switch Advisors Grp

    Customer Assistant

    1 week ago

    Switch Advisors Grp London, United Kingdom

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Assistant. As a Customer Assistant, you will play a crucial role in providing exceptional service and support to our valued customers. · **Responsibilities**: · - Assist customers wi ...

  • VBUSA LTD

    Customer Assistant

    1 week ago

    VBUSA LTD London, United Kingdom

    We are seeking a Customer Assistant to join our team. As a Customer Assistant, you will be responsible for providing exceptional customer service and support to our clients. You will assist customers with inquiries, resolve issues, and ensure a positive experience. · **Duties**: ...

  • CSP U.K. LTD

    Customer Assistant

    5 days ago

    CSP U.K. LTD London, United Kingdom

    We are seeking a Customer Assistant to join our team. As a Customer Assistant, you will be responsible for providing exceptional customer service and support to our clients. This role requires excellent communication skills, the ability to upsell products or services, and strong ...

  • Relay Group Limited

    Customer Assistant

    1 week ago

    Relay Group Limited London, United Kingdom

    **Customer Assistant** · **Responsibilities**: · - Engage with customers in various face to face channels · - Assist customers in a friendly and professional manner · - Provide exceptional customer service by addressing inquiries and resolving issues · - Up sell products and serv ...

  • Relay Group Limited

    Customer Assistant

    1 week ago

    Relay Group Limited London, United Kingdom

    As a Customer Assistant, you will play a crucial role in providing exceptional service to our valued customers. You will have the opportunity to use your bilingual skills, organizational abilities, and sales expertise to assist customers and contribute to their overall satisfacti ...

  • Global 1st Line Group

    Customer Assistant

    1 week ago

    Global 1st Line Group London, United Kingdom

    We are seeking a Customer Assistant to join our team. As a Customer Assistant, you will play a crucial role in providing exceptional customer service and support to our clients. · **Duties**: · - Assist customers with inquiries, product information, and order processing · - Sell ...

  • Switch Advisors Grp

    Customer Assistant

    2 days ago

    Switch Advisors Grp London, United Kingdom

    We are seeking a Customer Assistant to join our team. As a Customer Assistant, you will be responsible for providing exceptional customer service and support. This is a dynamic role that requires excellent communication skills, strong organizational abilities, and the ability to ...

  • Trade Choice Carpet & Flooring

    Customer Assistant

    1 week ago

    Trade Choice Carpet & Flooring London, United Kingdom

    Welcome to **TradeChoice Carpet & Flooring** Winners of the Contract Flooring Journal (CFJ) Distributor Awards for **6 years running** We recognise that our success is purely because of our **talented workforce **and their commitment to great customer service. · We are excited to ...

  • ENVISION AGENCY LTD

    Customer Assistant

    17 hours ago

    ENVISION AGENCY LTD London, United Kingdom

    As a Customer Assistant, you will play a vital role in providing support to our sales team and ensuring a seamless customer experience. This position involves assisting customers with inquiries, processing sales transactions, and contributing to the overall success of our sales e ...

  • Relay Group Limited

    Customer Assistant

    2 weeks ago

    Relay Group Limited London, United Kingdom

    **Customer Assistant** · **Duties**: · - Assist customers in a friendly and professional manner · - Provide excellent customer service by addressing inquiries and resolving issues · - Up sell products and services to maximize sales opportunities · - Handle customer complaints or ...

  • Vue

    Customer Assistant

    1 week ago

    Vue London, United Kingdom

    **THE TRAILER - THE ROLE** · We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Piccadilly. · Vue Piccadilly has 5 state-of-the-art screens and is conveniently located in the centre of London away from the hustle an ...

  • ALPHAATOMIC LTD

    Customer Assistant

    1 week ago

    ALPHAATOMIC LTD London, United Kingdom

    We are currently seeking a dedicated and customer-focused individual to join our team as a Customer Assistant. · **Duties**: · - Assist customers in person and over the phone by providing product information and pricing · - Greet and assist customers in a friendly and professiona ...

  • Relay Group Ltd

    Customer Assistant

    1 week ago

    Relay Group Ltd London, United Kingdom

    We are seeking a Customer Assistant to join our team. As a Customer Assistant, you will be responsible for providing exceptional customer service and support to our clients. Your main objective will be to assist customers with their inquiries, resolve any issues they may have, an ...

  • Vue

    Customer Assistant

    1 week ago

    Vue London, United Kingdom

    **THE TRAILER - THE ROLE** · We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Stratford. · Vue Stratford City has 20 screens and is one of one of the largest all-new, all-digital cinemas in Europe. Located at the ...

  • Switch Advisors Grp

    Customer Assistant

    5 days ago

    Switch Advisors Grp London, United Kingdom

    We are seeking a Customer Assistant to join our team. As a Customer Assistant, you will play a crucial role in providing exceptional customer service and ensuring customer satisfaction. This position requires excellent communication skills, strong organizational abilities, and th ...

  • Global Partners

    Customer Assistant

    6 days ago

    Global Partners London, United Kingdom

    **Responsibilities**: · - Greet customers and provide assistance with inquiries · - Handle customer transactions accurately and efficiently · - Promote products and services to customers · - Assist in encouraging team building exercises · - Resolve customer complaints or concerns ...

  • ALPHAATOMIC LTD

    Customer Assistant

    5 days ago

    ALPHAATOMIC LTD London, United Kingdom

    As a Customer Assistant, you will play a pivotal role in providing outstanding customer service and driving sales growth. This position is ideal for individuals who thrive in a fast-paced environment, enjoy interacting with customers, and are committed to delivering results. · ** ...

  • CSP U.K. LTD

    Customer Assistant

    4 days ago

    CSP U.K. LTD London, United Kingdom

    We are currently seeking a Customer Assistant to join our team. As a Customer Assistant, you will play a vital role in providing exceptional customer service and support to our clients. This is a fantastic opportunity for individuals who are passionate about delivering excellent ...

  • Global 1st Line Group

    Customer Assistant

    1 week ago

    Global 1st Line Group London, United Kingdom

    We are seeking a Customer Assistant to join our team. As a Customer Assistant, you will be responsible for providing exceptional customer service and support to our clients. · **Responsibilities**: · - Greet customers in a friendly and professional manner · - Assist customers wit ...

  • Vue

    Customer Assistant

    6 days ago

    Vue London, United Kingdom

    **THE TRAILER - THE ROLE** · We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue West-End. · Vue West End is a 9 screen cinema located on London's prestigious Leicester Square and continues to play host to many premi ...