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Service Manager
2 days ago
Appcastenterprise Wales, United KingdomIn 1995 Lifeways opened its first location for people with complex needs. Over 25 years later and we've grown to become the UK's largest supported living specialist and are proud to help almost 5,000 people to live more fulfilling, independent lives. · Our commitment is to provid ...
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Service Delivery Manager
2 days ago
Focus Resourcing Group Cardiff, United Kingdom Full timeOur established client is looking to recruit a Service Delivery Manager for an initial 6-month period and upon successful completion a permanent role would be available. The role is to ensure the service delivery and service support processes deliver a 24/7, 365 availability of a ...
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Managed Services Analyst
4 hours ago
IntaPeople Cardiff, United KingdomIntaPeople are proud to be partnered with our FTSE100 client for the acquisition of a Managed Services Analyst on an initial 6 month basis. It is paying £100-£200a day inside IR35. · 1 week of office based for training. Hybrid working after this, required on site 1-2 times a week ...
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Contract Management Support Service
2 days ago
Natural Resources Wales Cardiff, United Kingdom**Closing date**: 30 May 2023 · **Location**: Flexible (but travel to other locations across Wales will be necessary) · **Contract type**: Fixed Term appointment until 31 October 2023 · **Work pattern**: Full time, 37 hours. Part Time, Annualised Hours, Compressed Hours - discuss ...
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Management & Business Services Trainer
2 days ago
ACT Training Ltd Cardiff, United KingdomAs Wales's largest Training Provider, ACT provide a wide range of training programmes and qualifications including JGW+, Apprenticeships, Higher Apprenticeships and Schools provision across 30 different sectors throughout Wales. · ACT is all about people. With a family feel cultu ...
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Digital Health and Care Wales Cardiff, United KingdomBe a cross-organisational link between the owners, users, and suppliers of specified national IT Services. Following ITIL guidelines, negotiate and gain agreement on IT Service requirements, service levels and procedures between users and suppliers of IT services across organisat ...
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IT Service Management
1 day ago
i3Works Ltd Bristol, United Kingdom**IT Service Management (ITSM) Consultant** · **About us**: · Here at i3 works we have a new and exciting opportunity for an enthusiastic consultant to come and join our IT Service Management team. The role of the ITSM team is to provide value to customers through a set of specia ...
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Service Manager
2 days ago
RE Recruitment Bristol, United KingdomAn excellent opportunity has become available within the heart of Bristol for one of the industry leading manufacturers as a Service Manager overall accountability for defining the service, ensuring services meet the business need and are delivered in accordancewith agreed busine ...
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Service Manager
2 days ago
Cardo Group Cardiff, United KingdomCardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers and their residents. The businesses currently in the group are LCB Group, Jeffries Contractors, Cardo South, and A&N Lewis Ltd · Our multi-company group p ...
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Service Manager
6 days ago
Cardo Cardiff, United KingdomCardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers and their residents. The businesses currently in the group are LCB Group, Jeffries Contractors, Cardo South, and A&N Lewis Ltd · Our multi-company group p ...
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Head of Service Management
1 day ago
Rowden Bristol, United Kingdom**Description**: · **Ready to solve problems that matter?** · We are seeking a dynamic and visionary Head of Service Management to join our growing team. This role will lead the development and execution of Rowden's Service Management strategy, ensuring the delivery of high-quali ...
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Service Delivery Manager
2 days ago
eFinancialCareers Bristol, United Kingdom**Excited to grow your career?** · **Our purpose is to empower people to save and invest with confidence. We are looking for great people to join us, so please come and invest in YOUR future at HL.** · **About the role** · Reporting to the Head of IT Service Management & Delivery ...
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Environmental Services Manager
2 days ago
Atalian Servest Bristol, United Kingdom**Job Reference: /GL/09-01/781/40/RP** · **Job Title: Environmental Services Manager** · **Location: Bristol - _Applicants must have the right to work in the UK_** · **Salary: Competitive** · **Contract: Permanent** · **Hours per week: Monday, Tuesday, Wednesday, Thursday, Friday ...
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Senior IT Service Manager
4 hours ago
Reed Talent Solutions Bristol, United Kingdom. · **About the role · **In this role, you will have the opportunity to: · - Support the delivery of the IT Service Management strategy and support effective decision making. · - Lead a team of IT Service Managers to ensure high quality work is delivered that meets the needs of t ...
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Customer Service Manager
1 day ago
Autograph Recruitment Ltd Chepstow, United Kingdom**Customer Service Manager** · Up to £35,000 · Chepstow · Autograph Recruitment are delighted to be partnered with a local business in Chepstow who are currently experiencing significant growth.With national, and international presence, my client's aim is to simplify their custom ...
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Service Management Consultant
2 days ago
FryerMiles Recruitment Bristol, United Kingdom**Service Management Consultant - Up to £42,000 Depending on Experience** · **Location**: Remote working and travel to client sites (Wilshire, Hampshire and Bristol) · **Essential Requirements**: Must have an active SC/DV Clearance · **Role**: · **Skills required**: · - Previous ...
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Senior IT Service Manager
1 day ago
Reed Talent Solutions Bristol, United KingdomAt Defence Equipment and Support (DE&S) and the Submarine Delivery Agency (SDA), we're here to ensure the UK military is equipped, supported, and connected, as they protect life at home and overseas. We manage a vast range of complex projects to buy, supportand supply vital equip ...
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Mechanical Services Manager.1
4 hours ago
University of South Wales Pontypridd, United Kingdom**Mechanical Services Manager.1**: · Job description · The University of South Wales is a modern and forward thinking University, that has a diverse community with a shared commitment to transform lives through knowledge and education. Our academic focus is vast, from Computing, ...
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Customer Service Manager
9 hours ago
CBSbutler Cardiff, United KingdomOur client, a large medical device and integrated health care products and services business based in Cardiff, is seeking a Service Desk & Customer Service Manager to work on a hybrid basis at their offices. · This is an exciting opportunity to join the technical service side ...
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Service Delivery Manager
3 days ago
Broster Buchanan Cardiff, United KingdomJob Description · Service Delivery Manager · Cardiff (hybrid) · Our Financial Services client has a brand new vacancy within its growing organisation, for an experienced Service Delivery Manager. This role is instrumental in ensuring that the organisations technology services are ...
Customer Service Manager - Cardiff, United Kingdom - CBSbutler
Description
Our client, a large medical device and integrated health care products and services business based in Cardiff, is seeking a Service Desk & Customer Service Manager to work on a hybrid basis at their offices.
As part of Service Management team, you will play a key part in the day-to-day management and the strategic evolution of the service business.
You will be personally responsible for the Customer Service and Service Desk teams through a team leader structure.Responsibilities include:
Overall performance of the Service desk team Meeting defined metrics and benchmarks Complaint oversight Identifying areas of process improvement and efficiencies Providing data and reporting of KPI's and trends and developing strategies for improvement.
Developing service and business level agreementsAbout you:
To succeed in this role, you'll need the following: Solid experience in a similar customer service management role with strong skills in leading, motivating and developing team members.
Proven Business experience in a service management function including financial and personnel management. You will have had management training / project management training. Experience of managing change and culture change.Excellent communication skills and planning, time management skills.
For an opportunity to join a standout business in its industry we want to hear from you.