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    Operations executive - London, United Kingdom - C&M Travel Recruitment

    C&M Travel Recruitment
    C&M Travel Recruitment London, United Kingdom

    1 week ago

    Default job background
    Full time Manufacturing / Mechanical
    Description

    Operations executive - Required for this luxury tour operator, homebased with 1 days every two weeks in a central London, salary up to £35,000 plus great benefits including £2,000 bonus, £1000 travel fund, 23 days holidays, pension and many more. Experience operations executive within travel is a must, ideally working for a luxury brand. The role is supporting their two biggest billers and director


    Operations executives duties

    • Dealing with new bookings which can vary between a luxury trip around Europe to a Tanzania safari, to a tailor made journey in Japan.
    • Liaising closely with either DMC's or direct partners (hotels, guides, private drivers) they have on the ground in each country
    • Ensuring that services such as hotels, private tours, entrances, flights and other services are booked accurately and in a timely manner
    • Finalising travel documents and ensuring they go out to clients within deadlines set per country
    • Working closely with the finance team to ensure that supplier invoices are paid by deadlines set
    • Ensuring that the CRM system, reservations system and other portals they use are kept up to date
    • Communicating effectively with clients to obtain self booked flights and other pre departure information that is required to finalise their documents
    • Dealing with emergency phone calls, if clients have any issues whilst on their holiday
    • Supporting the director in his absence duties will include keeping on top of his inbox and action emails when needed, answering calls, Diary management

    Operations executives skills required

    • Someone who has at least 2 3 years experience in a similar operations exec/coordinator role for a tour operator.
    Ideally supporting some of the biggest billers in the business

    • A strong team player who brings positive energy and an attitude to their work
    • Experience in working with both DMC's and direct suppliers in previous roles
    • An analytical person who is confident formulating processes and then successfully implementing them
    • Someone with excellent organisational skills and strong attention to detail
    • The ability to work under pressure and accustomed to working to operational deadlines
    • Excellent customer service skills and a strong command of written and spoken
    • A natural problem solver who is happy to formulate solutions to everyday operational tasks which come ups
    • Someone with a deep passion for travel and new experiences

    What they are offering:

    • A base salary of £30,000 £35,000 per annum.
    Performance bonus of £2,000 per annum
    -23 days of paid holiday (excluding public holidays)

    • An extra day off for your Birthday
    • A wellness day off which includes a spa treatment
    -2 Volunteer days off a year
    -£1,000 of personal travel credit each year to use on personal holidays

    • Discounted worldwide travel for you and your family
    • Paid learning and development courses
    • Contributory pension
    • Book Club with access to 2 free books or audiobooks per month
    • Opportunity to join a dynamic and fast growing international company

    If you are interested in the above role please apply online or send your cv to quoting DT58769

    Don't keep a good thing to yourself
    We grow our business through referrals, so please don't keep us to yourself.

    If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up.

    Many thanks.

    C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit
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