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    Customer Services Representative - London, United Kingdom - Unilabs

    Unilabs
    Unilabs London, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Unilabs is seeking a dedicated and enthusiastic Customer Services Representative to join our team. As a Customer Services Representative, you will be the main point of contact for our customers, handling inquiries, providing information, and resolving any issues or concerns they may have. You will play a crucial role in maintaining our company's reputation for excellent customer service.

    Responsibilities:

    • Answering customer inquiries via phone, email, and social media platforms.
    • Providing accurate and complete information to customers about our services, including pricing, availability, and turnaround times.
    • Assisting customers with placing orders, scheduling appointments, and resolving any issues or complaints.
    • Ensuring all customer interactions are handled in a timely and professional manner.
    • Maintaining customer records and updating the customer database as needed.
    • Escalating complex or unresolved issues to the appropriate department for further assistance.
    • Working closely with other teams within the company to ensure customer satisfaction.
    • Identifying opportunities to improve customer service processes and procedures.
    • Providing feedback and suggestions to management to enhance the overall customer experience.

    Requirements:

    • Prior experience in a customer service role, preferably in the healthcare or medical industry.
    • Excellent communication skills, both written and verbal.
    • Strong problem-solving skills and the ability to handle difficult or challenging customers.
    • Ability to work effectively in a fast-paced and dynamic environment.
    • Proficient computer skills and familiarity with customer service software and databases.
    • Ability to multitask and prioritize tasks to meet customer needs.
    • Positive attitude and willingness to go the extra mile to ensure customer satisfaction.
    • Ability to work well in a team and collaborate with colleagues from different departments.
    • Flexibility to work occasional evenings or weekends, if needed.

    Requirements

    Essential Requirements:

    • Prior customer service experience in the healthcare or medical industry.
    • Excellent communication and problem-solving skills.
    • Proficient computer skills.
    • Ability to work in a fast-paced environment.
    • Team player with the ability to collaborate effectively with colleagues.

    Desirable:

    • Knowledge of medical terminology and procedures.
    • Experience with customer service software and databases.
    • Flexibility to work evenings or weekends as needed.

    Benefits

    Why Join Unilabs: At Unilabs, you'll have the opportunity to make a significant impact in the healthcare industry while working with a diverse and talented team. We offer competitive compensation, comprehensive benefits, and a supportive work environment that fosters growth and development.

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