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Castle Combe

    Guest Services Supervisor - Castle Combe, United Kingdom - Exclusive Hotels and Venues

    Exclusive Hotels and Venues
    Exclusive Hotels and Venues Castle Combe, United Kingdom

    6 days ago

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    Description

    Lots to do but lots of fun

    Our Guest Services Supervisor will be responsible for;

  • Key duties of the Guests Services Assistant plus;
  • Helping to co-ordinate the guest services team functions and activities.
  • Being fully comprehensive in all operational areas of the Guest Services team
  • Championing the highest level of customer care and service and deliver wow experiences with special attention paid to
  • Acting as a lobby host at key times
  • Meeting and greeting arrivals
  • Championing and raising awareness of guest profiling and the use of guest name
  • Following up guest complaints and take appropriate Guest Recovery action
  • Ensuring team members are performing specific tasks to the department SOPs
  • Controlling all operating costs within the standards set under the direction of the Guest Services Manager
  • Promoting sales awareness positively within the Guest Services Department and to maximise sales opportunities.
  • Ensuring all Team Members are well presented and groomed at all times
  • Addressing development needs within the team, and to assist in appraising employees in the Guest Services Department
  • Assisting the Guest Services Manager in quality training and coaching in a systematic and professional way to ensure consistent delivery of service standards.
  • Assisting the Guest Services Manager in recruitment of staff and planning of the labour resource


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