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Leigh

    Customer Experience Advisor - Leigh, United Kingdom - First Response Finance

    First Response Finance
    First Response Finance Leigh, United Kingdom

    6 days ago

    Default job background
    Description

    First Response Finance are theNumber 1 vehicle finance company and A SUNDAY TIMES TOP 100EMPLOYER ANDwere proud of itYouve only got to havea look at our customer and employee reviews to see how importantour people are and we take their happinesshealthand worklifebalanceveryseriously.

    Pay andBenefits:

    • A startingsalary of25970along with an annualcompany bonus scheme
    • Working Monday toFriday
    • Hybrid workingavailable
    • And manymore

    KeyRequirements:

    • Ateamplayerwho is also able to help and support yourcolleagues cases as and whenrequired
    • Awillingness to help ourcustomersno matter how theyre feeling by beingpatient listening carefully and beinglevelheaded.
    • Aclear communicatorwho has experience in having difficult conversationsor complaint handlingexperience.

    KeyResponsibilities:

    • Thiswill be abusy telephone role wheremost of ourcustomers will call intospeak to you todiscuss theircomplaint.
    • The main part of thisrole is dealing with customers who have purchased a vehicle fromFirst Response and they are unhappy with the quality of it.You willneed to answer their queries andlog new complaints whilstproactively contacting customers toprovide them with updates.
    • You will alsosupport the investigations team tocommunicate a decision on a complaintwith the customer.

    Toapply for thisposition:

    • Youmust have the permanent right to work in theUK.


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