- Our open and honest culture where feedback is taken on-board and acted upon
- The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
- Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have decided to make it a yearly event
- Two paid CSR days per annum that you can use towards giving something back
- Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation'
- Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
- Flexible working policy
- Relaxed dress policy
- Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to;
- Ensuring customer tickets are responded to within SLA
- Communicating with customers regularly with regards to their incident/change request
- Diagnose and resolve incidents using TSGs remote access tools and verbal instructions
- Updating TSGs ticketing system and technical information repository with detailed notes
- Liaise with partners and third parties to aid in the resolution of incidents
- Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers
- Maintain a high-quality service to our customers
- Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers
- Assist in the creation of best practice, new user and leaver guides Knowledge, Skills & Experience; Essential:
- Full UK, clean driving licence
- An excellent knowledge of a server and networked environment
- Virtualisation experience
- Strong desktop support experience
- Understanding of Firewall, anti-virus and other security technologies
- Experience with Microsoft Exchange and Office 365
- Proven experience of 2nd line Azure tenant support. Examples to include EntraID changes, conditional access changes, AVD desktop policy changes, publishing new apps in Autopilot etc.
- Confident and capable of managing small Azure projects from project kick-off to closure. Such as MFA configuration, conditional access policies, Intune device enrolment etc.
- Good customer service skills and the ability to handle customers' needs effectively in a variety of circumstances
- Ability to tailor style of coaching and training based on individual's needs
- Ability to build relationships with the wider business
- Excellent telephone manner.
- A good understanding of firewall technologies
- Excellent problem solving and analytical skills with a confident pro-active approach to work
- Ability to work in a fast paced team environment as well as individually when required
- Strong communication and knowledge sharing skills
- Good attention to detail with the ability to maintain a consistent approach Desirable:
- A minimum of 3 years' server and 5 years desktop experience is desirable
- Experience working with Cloud based backup solutions
- A good understanding of on-premise Backup technologies
- Hosted telephony experience
- Routing and Switching
- Enterprise Anti-Virus software, Sophos, Microsoft Defender.
- Knowledge on storage (SAN, NAS etc)
- Microsoft Associate level certifications. Benefits;
- Company bonus scheme
- 25 days annual leave + public holidays
- Life assurance 4 x Salary
- Contributory pension scheme at 4% matched
- Electric Vehicle Salary Sacrifice Scheme
- Perkbox discounts
- Paid CSR Days
- Company sick pay
- Income protection cover
- Enhanced Maternity and Paternity pay
- Home-based and hybrid opportunities
- Long service benefits including increased annual leave accrued with service
- Cycle to work scheme
- Employee recognition scheme If this sounds like the role for you, please apply today to be considered.
-
Recruitment Consultant Hot Desk
2 days ago
We Care Bespoke Ltd Chester-le-Street, United KingdomWe Care Bespoke Ltd provides bespoke support for vulnerable children, young people, and adults throughout the North East of England. We provide tailored support to the local authorities, private social care and supported housing organisations. · We Care Bespoke is seeking a 360 r ...
-
Recruitment Consultant Hot Desk
2 days ago
We Care Bespoke Ltd Chester-le-Street, United KingdomWe Care Bespoke Ltd provides bespoke support for vulnerable children, young people, and adults throughout the North East of England. We provide tailored support to the local authorities, private social care and supported housing organisations. · We Care Bespoke is seeking a 360 r ...
-
D365 Bc Support Consultant,
3 days ago
Nigel Frank International Newcastle, United KingdomDynamics 365 Business Central Support Consultant, £40,000 + Bonus, Microsoft Partner, Varied verticals incl professional services and construction, MS Certs · A UK based Microsoft Partner are looking for a Dynamics 365 Business Central Support Consultant to join their support des ...
-
Oracle Consultant
5 days ago
NRG PLC Newcastle Upon Tyne, United Kingdom**About the role**: · We are recruiting for a consultant who will collaborate with the existing service desk and the HCM and financials delivery teams that will support our customers. · **Salary**: £35,000 · This role will be remote with very occasional office visits (Manchester) ...
-
Service Desk Team Leader
2 days ago
Cybit Newcastle upon Tyne, United Kingdom**Job Title**:Service Desk Team Leader · **Location**: Cobalt Business Park, North Tyneside (office based with flexibility to work from home) · **Salary**: £26,000 to £30,000 depending on skills & experience · *** · **Cybit**: · Our success is people powered, and we're on a missi ...
-
Recruitment Consultant
1 day ago
SW6 Associates Ltd Newcastle Upon Tyne, United Kingdom**Trainee Recruitment Consultant - Sales Experience Required** · Location: Newcastle upon Tyne · **Salary**: £25K basic, OTE £40K year 1 · **GLOBAL LEADERS IN CYBER SECURITY** · My client is a bespoke Recruitment agency who launched in 2015. Over the years they have expanded acro ...
-
Commercial Consultant
2 days ago
Blair West Newcastle Upon Tyne, United KingdomIt all started in 2019. Our founders David (Blair) and Simon (West) had a vision for a progressive recruitment business. They set out with the aim of building a business which approached recruitment differently; by treating their team as adults and givingthem the autonomy to mana ...
-
Sales Consultant, Newcastle
1 day ago
Pearson Carter Newcastle Upon Tyne, United Kingdom**Sales Consultant, Newcastle - competitive base salary, company car + holiday incentives** · Recruitment Consultant / Sales Consultant, Newcastle, Base Salary + Excellent Commission Structure + Bonus AND Company Car & Holiday Incentives · Pearson Carter are a growing Recruitment ...
-
Clerical Officer
6 days ago
The Newcastle upon Tyne Hospitals NHS Foundation Trust Newcastle upon Tyne, United KingdomWorking along side your nursing and medical colleagues at Freeman Hospital to ensure the interventional radiology department has an efficient stock management system, to ensure continued supplies of equipment needed by the medical and nursing team, to maintain accurate records, l ...
-
Marketing Recruitment Consultant
3 days ago
Nigel Wright Group Newcastle upon Tyne, United KingdomAbout us · Nigel Wright is one of the leading specialist Recruitment Consultancy in the North of England, specialising in a number of disciplines across businesses in the North East, Cumbria and Yorkshire. · We are also one of Europe's number one consumer recruitment company, wor ...
-
Senior Recruitment Consultant
1 week ago
Sarah Kelsey Recruitment Newcastle upon Tyne, United Kingdom**Recruitment Consultants minimum 12 months experience** · **Senior Recruitment Consultants minimum 24 months experience +** · **Based in Newcastle - Basic from £22k to £34k DOE + Bonuses + Progression** · **Engineering, Technical, Driving or Industrial desks available** · Come a ...
-
Service Coordinator
6 days ago
Turn Key Air Conditioning Ltd Gateshead, United KingdomWe're looking for an energetic and super organised Service Desk Coordinator to work within our Service Department. · Reporting to the Service Department Manager, you'll be responsible for ensuring the smooth running of our Service Desk, making sure that all jobs are logged and as ...
-
Senior Recruitment Consultant
2 days ago
Aspion Newcastle upon Tyne, United Kingdom**Senior Recruitment Consultant** · **Newcastle City Centre** · **Competitive Salary & market leading commission** · Embrace Your Quirky Side and Thrive A fresh approach to Education Recruitment. · Our core business values are built around the importance of traditional values wit ...
-
Senior Recruitment Consultant
3 days ago
Tenth Revolution Group Newcastle upon Tyne, United Kingdom**Are you an experienced 360 Recruitment Consultant with experience of new business development looking to take the next step in your career or change industries?** · **Are you frustrated having a commission threshold restricting your earning potential?** · During these difficult ...
-
Cloud Administrator
2 days ago
Nigel Frank International Limited Newcastle upon Tyne, United KingdomnewRef: 222222_ · **Cloud Administrator (2nd Line)**: · England · - £25,000 to £35,000 GBP · - Administrator Role · - Skills: Azure, cloud administrator, consultancy, IT, Project Engineer, O365, OFFICE365, IaaS, IaC, Infrastructure, remote, wfh · - Level: Mid-level · **Job descr ...
-
Recruitment Consultant- Newcastle
6 days ago
Morgan Hunt Recruitment Newcastle Upon Tyne, United KingdomMorgan Hunt is an award winning, specialist recruitment consultancy, with more than 25 years of success as a leading market provider in a variety of industries in the public, private and not for profit sectors. · We understand the benefits of flexible working, so we offer hybrid ...
-
Recruitment Consultant
6 days ago
Gillespie Recruitment Ltd Gateshead, United KingdomAre you **an experienced Recruitment Consultant** looking for a new challenge, or are you new to recruitment and looking to get your foot on the recruitment ladder? Do you enjoy speaking to people and are you target driven? · If so then Gillespie Recruitment would like to speak t ...
-
Ward Clerk
6 days ago
The Newcastle upon Tyne Hospitals NHS Foundation Trust Newcastle upon Tyne, United KingdomWard 4 is a 20 bedded Paediatric Oncology/Haematology Ward and is part of The Great North Children's Hospital. It is a busy, but friendly faced Department, consisting of 20 In-Patient beds caring for ages 0-19 years of age. · We require a part-time Ward Clerk to work 3 shifts ove ...
-
Recruitment Resourcer
2 days ago
Blair West Newcastle Upon Tyne, United KingdomIt all started in 2019. Our founders David (Blair) and Simon (West) had a vision for a progressive recruitment business. They set out with the aim of building a business which approached recruitment differently; by treating their team as adults and givingthem the autonomy to mana ...
-
Geotechnical Consultant Offshore Design
1 week ago
Evan Craig Newcastle upon Tyne, United KingdomLocation- Newcastle upon Tyne- Discipline: · - Geo-Environmental & Geotechnical- Job type: · - Permanent Positions- Salary: · - ££ £60000 per annum + & Benefits- Contact name: · - Lucy Bayliss- Job ref: · _ Published: · - about 3 hours ago- Startdate: · - ASAP**We are working wit ...
Service Desk Consultant - Newcastle upon Tyne, United Kingdom - TSG
Description
About the role;As a Service Desk Consultant (Azure) you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure. The ability to work in a high paced environment is essential. To be successful in this role you will take pride in providing an exceptional customer experience whilst having the ability to think logically and solve problems as part of a team or as an individual. As well as infrastructure work there will be times when you will need to provide end user desktop, including but not limited to dealing with third parties for application support, VPN connectivity and general end user troubleshooting. Backup experience in varying technologies would be preferable but not essential. This is a hybrid role where you will be expected to attend the office a few times per week for regular team collaboration time. Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 50 Best Large Companies' and one of the 'Top 15 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement. Here's why;