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    Customer Care Advisor - Southampton, United Kingdom - Prestige Recruitment Group

    Prestige Recruitment Group
    Prestige Recruitment Group Southampton, United Kingdom

    5 days ago

    Default job background
    Full time
    Description

    Customer Care Advisor - Southampton

    Customer Service Advisor role in a successful Medical Devices company. This is a great opportunity for an experienced Customer Service Advisor to join a flourishing business.

    This is a temp to perm position, with full training provided in Liverpool for 2 weeks, on being successful for the permanent role.

    As part of the Customer Care team you will be responsible for speaking to patients on a monthly basis, completing stock checks and most importantly retaining your customers. You will deliver a personalised service to include the ordering of Medical Appliances and Medication. You may also be required to speak to surgeries to chase up prescription requests.

    Responsibilities:

    • Manage workload to ensure all patients are contacted as per your diary schedule
    • Ensure that all calls are completed to the highest possible standard in line with our quality monitoring
    • Handle IB telephony queries
    • Data entry (which may include first order for the patient)
    • Meet individual daily targets as set by the business
    • Flexible to change in order to meet business needs
    • Work within regulatory and GDPR requirements
    • Additional duties may be assigned or existing duties may alter

    Skills and Experience:

    • Must pass a DBS check and be able to travel to Liverpool for 2 weeks' training
    • Must have at least 2 years call centre experience
    • Excellent communication skills and great attention to detail
    • Caring nature and relationship-building skills
    • Resilient and flexible in a demanding and fast fast-paced environment

    Monday to Friday, 09:00 - 17:30, the role is based in Southampton. £11.44 per hour.

    If you are interested in this role and feel you meet the above criteria, submit your CV today.



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