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Service Management Lead
6 days ago
HSBC Sheffield, United KingdomService Management Lead · Big Bank Funding. FinTech Thinking. · Our technology teams in the UK work closely with HSBC's global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. We also ...
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Prevention Services Manager
1 week ago
Depaul Sheffield, United KingdomThis is an exciting time to join Depaul UK as we are rapidly expanding our organisation. Depaul UK works with some of the most disadvantaged young people in the UK. · **The Prevention Services Manager***Role:** · As **Prevention Services Manager**, you will identify and maximise ...
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Customer Service Team Manager
1 day ago
Multitask Personnel Sheffield, United KingdomAre you looking to work within an ambitious organisation? Do you enjoy working in a busy team? · We have an excellent opportunity working for a well-established, ambitious and growing organisation within the Commercial Property Maintenance sector. We are recruiting for a Customer ...
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Service Development Manager
5 days ago
Reed Business Support Rotherham, United KingdomREED Business Support are working with a nationally established charity to find a Service Development Manager to head operations in Rotherham/Pontefract. This role requires someone from a strong social care service delivery background but with a flair fordevelopment and innovatio ...
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Service Development Manager
5 days ago
Reed Business Support Rotherham, United KingdomI am currently recruiting for a Service Development Manager to work at a nationally established Charity with sites in Rotherham and Pontefract. · **Benefits**: · - Salary: £45,476 · - Hours: 37.5 hours per week · - Holidays: 29 days + Bank Holidays · - Further Benefits: Generous ...
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Deputy Service Manager
1 day ago
Voyage Care Ltd Chesterfield, United Kingdom Full timeDeputy Service Manager – Clowne, Chesterfield - £28,000 per annum · Join Voyage Care and Feel Valued, we reward your dedication with: · • Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply) · • Premium overtime rates at an additional £1 per hour (Ts & C ...
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Service Manager
1 day ago
Verto People Oldham, United Kingdom Full timeService Manager / Engineering Manager / Workshop Manager required to join a leading pump manufacturer based near Oldham. · The Successful Service Manager / Engineering Manager / Workshop Manager will oversee and manage the workshop plus a team of fitters/service engineers working ...
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Service Manager
6 days ago
Clear Engineering Recruitment LTD Huddersfield, United Kingdom**Service Manager** · **£50,000 - £60,000 Basic + Car Allowance + Healthcare + Pension + Package** · **Yorkshire** · Work for a market leading OEM specialising within the critical systems industry, largely within the data center and industrial markets. Excellent opportunity put y ...
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Service Manager
2 days ago
Seven Resourcing Wakefield, United KingdomSeven Social Care is looking for a Service Manager to fill a fantastic role in Wakefield. · **The role**: · As the Service Manager you will be responsible for the operational management of a service, or group of services, within a supported housing and/or retirement living settin ...
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Guest Services Manager
6 days ago
Wildes Group Chesterfield, United Kingdom Full timeAs discussed – Guest Services Manager description for Caterer · If you want to lead a friendly, hardworking team that takes pride in their work and thrives on making our guests happy, this opportunity to join our Front of House team is perfect. · A fantastic opportunity has arise ...
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Service Manager
1 day ago
SearchDATA Leeds, United Kingdom**Service Manager - Leeds - Up to £50K** · Do you enjoy creating and maintaining lasting relationships with your staff and clients? · SearchDATA is looking for a Service Manager to join a buzzing MSP based in Leeds. You'll be a vital member of the team - overseeing all Service De ...
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Service Manager
6 days ago
Domus Recruitment Ltd Bradford, United KingdomSalary: £36,000 DOE · - Full Time working hours · **Details of Services you will be visiting**: · - A specialist Residential service for adults with a Learning Disabilities who may have dual diagnoses and associated complex needs also. · - Self Contained with 8 bed s+ Ensuites · ...
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Service Manager
1 week ago
Octane Recruitment Leeds, United KingdomAftersales Manager / Service Manager vacancy - Car Dealership / Motor Trade · Location: Leeds · **Salary**: £45,000 plus bonus OTE £60,000 and a variety of company benefits including company car · We are currently recruiting for an experienced Aftersales Manager / Service Manager ...
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IT Service Manager
5 days ago
Post Recruitment Ltd Leeds, United KingdomIT SERVICE MANAGER · £30,000 -£40,000 per annum plus on-call bonus (£240 per week) after passing probation** · 25 days holiday plus birthday off · Hours of work 9am-5pm Monday to Friday - 4 days on-site and 1 working from home · POST recruitment are proudly recruiting for a forwa ...
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Service Manager
1 day ago
Melina Bolton T/A MRB Recruitment Pudsey, United KingdomOur client is a very well established provider of care and support to adults living in supported living services. Reporting to the Area Manager; you will be responsible for managing a small service and leading a staff team to achieve outcomes for serviceusers with Complex Behavio ...
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Service Manager
3 days ago
Vallum Associates Sheffield, United KingdomJob: Service manager · Location: Remote, UK · Job Type: Contract Inside IR35 · Job Description · Develop and implement service strategies aligned with organizational goals and objectives, leveraging ITIL best practices. · Design and optimize IT services, ensuring that they meet ...
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BT Group Chesterfield, United KingdomManaged Service Change Management Professional · **Job Req ID**:24634**Posting Date**:24 Oct 2023**Function**:Business Enablement**Location**:Barlborough, Chesterfield, United Kingdom**Salary**:Competitive Salary + Benefits**Recruiter: Krystle James** · **Hiring Manager: Phil Mar ...
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Service Manager
3 days ago
Octane Recruitment Sheffield, United Kingdom Permanent, Full timeService Manager · Location: Sheffield · Salary: OTE £55,000 · OC17422 · We are currently recruiting for an experienced Service Manager for our client's main dealership in Sheffield. · For this role we need a confident, driven and proven individual, someone who is passionate abo ...
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Service Manager
1 week ago
LKA Recruitment Sheffield, United KingdomAn outstanding job opportunity has arisen for a committed Head of Clinical Services in Fulwood, Preston. · Responsible for the quality and standards of care delivered in the service in line with the fundamental standards of the Care Quality Commission (CQC) or relevant statutory ...
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IT Service Manager
1 week ago
Adria Solutions Ltd. Sheffield, United KingdomIT Services Manager – Sheffield · Our client based in Sheffield is currently seeking a skilled IT Services Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality techn ...
ITSM Service Manager - Sheffield, United Kingdom - Auxilion
Description
ITSM Service ManagerPermanent ; Monday - FridayThe Auxilion SOC in Sheffield and provides 24x7 Infrastructure and Service Desk support to our Customers.
The team is the focal point for many of our customer's infrastructure and deals with Issues that are critical to their Business.
The ITSM Quality Team works with the technical teams to monitor SLA performance, manage incident quality and compliance, change process, patching co-ordination and scheduling, problem identification and management, knowledge management and service reporting.
The ITSM Service Manager will oversee these functions with the support of a small team and report into the Head of Service.
The Quality Team will also act as Major Incident coordinators during office hours.This role involves the following:
Manage the ITSM Quality team and the outputs of that team and be responsible for reporting to the Customer Experience Management teams.
Technical Competencies:
Whilst not a technical role, a basic high level understanding of the technologies supported by the Service Operations Centre would be an advantage:Messaging - Exchange, TeamsMicrosoft Office 365VirtualizationBackup, Archiving, storageCore Infrastructure -Windows/Networks
Business Competencies:
Strong understanding of ITIL processes - advanced ITIL qualification would be desirable but not essentialExperience of Problem, Incident and Change Management, analyzing incident trends, raising problem records, working with technical teams.
Experience of Major Incident Management with the ability to work under pressure, engage with technical teams and manage Customer experience.
Experience of managing a small team and mentoring staffUnderstanding SLA and KPI measures and the relationship to customer satisfactionExcellent communication, teamwork and interpersonal skills.
Understanding of the importance of Knowledge managementAbility to create process for other team members.Qualities:
Integrity, attention to detail, timeline sensitive, goal oriented, motivated
Good problem-solving skillsExperience Required:
Prior experience in a Network Operations Center/Service Desk EnvironmentExperience of main ITIL processesExperience of Major Incident Management.
Experience with face-to-face customer liaison.
Experience of managing people.
Experience defining KPI's and SLA's