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    IT Service Manager - Sheffield, United Kingdom - Adria Solutions Ltd.

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    Description
    IT Services Manager – Sheffield

    Our client based in Sheffield is currently seeking a skilled IT Services Manager to lead a UK-based team supporting a global multi-site environment.

    You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. Deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions is required.

    You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and managing ITIL service teams.

    Define technical strategy aligned with the global IT vision.
    Manage ITIL-based service function for a global user base.
    Implement ITIL processes, and manage SLAs and KPIs.
    Expertise in server administration, virtualization, and cloud technologies.
    Proficiency in complex networking, Cisco, and Fortinet deployments.
    In-depth knowledge of Microsoft 365, including Intune and Autopilot.
    Experience in end-user computing support and cybersecurity best practices.
    Monitor system performance, optimize, and ensure SLA adherence.
    Cisco CCNP or CCNA certification.
    Microsoft Azure certifications.
    ITIL 4 certification, 2+ years managing ITIL-based service functions.
    Hybrid working, Mon-Wed office based, Thurs/Friday WFH
    ~ Flexible working
    ~25 days + Birthday off
    ~ Life Assurance
    ~ Learning and development opportunities

    IT Services Manager – Sheffield
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