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    Service Delivery Specialist POS, UK - United Kingdom - HRS Hospitality & Retail Systems

    HRS Hospitality & Retail Systems
    HRS Hospitality & Retail Systems United Kingdom

    6 days ago

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    Description

    HRS Hospitality & Retail Systems is an international company with an unrivaled reputation for service and is a leading supplier of IT solutions for the HoReCa and retail industries.

    About HRS

    As Oracle Hospitality's largest partner worldwide, HRS supports over 10,000 customers in 90 countries. HRS offers a wide range of innovative systems & solutions to its customers, including Property Management, POS, Spa & Guest Activities, Business Analytics, Payment Gateway, Mobile Applications, Channel Managers, Online Distribution Services, Finance, HR Systems, and Passport Scanning & Recognition.

    About the role

    You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies across UK & Ireland. Implementing and providing support on the Oracle Food & Beverage suite of products as well as HRS's products. The ideal candidate will be ambitious, customer-oriented, and passionate about digital transformation within the hospitality industry through innovative technologies and software.

    MAIN REQUIREMENTS:

    • Minimum 2 years of experience in the support or installation & configuration of Oracle POS products, together with the associated customer training.
    • Hospitality/Food & Beverage operations background an advantage.
    • Experience in working with competitive hospitality products including POS, PMS and Spa systems.
    • Familiar with Windows operating systems & POS hardware.
    • Good interpersonal skills with both customers and cross-functional teams.
    • Possess a valid passport and be available to travel extensively and for extended periods of time.

    MAIN RESPONSIBILITIES:

    • Responsible for the implementation & support of solutions for hotels, restaurants, spas, and fitness clubs across the region.
    • Conduct user training.
    • Handle customer cases, triage the inbound caseload and review the existing owned and escalated cases.
    • Ensure familiarity with new product releases as they become available.
    • Liaise with subject matter experts on client requests for enhancements and development.
    • Work with the support/implementation teams to ensure service level requirements are exceeded.
    • Perform other duties as requested or as deemed appropriate by management.

    LANGUAGE REQUIREMENTS:

    • Native or proficient in English, both written and spoken

    WE OFFER:

    • Opportunity to grow inside the global organization.
    • Motivating remuneration package.

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