- To provide service desk services in the form of first line support.
- Working alongside other Service Desk staff to ensure Desk coverage is maintained at the Head Office
- Delivers triage services to effectively prioritise business issues.
- Effectively resolves and manages issues.
- Administers and monitors the service desk tooling appropriately.
- Fosters positive relationship with key business stakeholders and drives service engagement across the business.
- Effectively manages Major Incidents, Problems, and Changes within the operational environment.
- Education in computer science, information systems, or related field, or equivalent work experience.
- Diversified background of service orientated roles
- Effective understanding appreciation of IT security, infrastructure, and networking.
- A desire to attain relevant certifications such as ITIL, CCNA, MTA, MCSA, VCP, etc. are beneficial but not essential.
- Strong IT acumen, including cross-domain knowledge.
- £24,000 - £26,000
- Monday – Friday (office hours to be agreed)
- 33 days annual leave
- Auto enrolment pension
-
Application Support Analyst
1 week ago
Netwirking Ltd Leeds, United Kingdom**£35,000-£55,000 per year** · **Monday-Friday** · **9am-5pm** · **Hybrid working** · Netwirking Recruitment are working with a multinational firm who are looking for an experienced Application Support Analyst to join their team in Leeds. · The firm offer great work life balance ...
-
Estio Training Leeds, United Kingdom**Level 3 Information Communication Technician** · **Weekly Hours Worked **37.5 · **About the company**: · At Symbol, our strapline, and mission is setting the standard. We have evolved over the past decade into a multi-disciplinary IT service provider and consultancy with a nati ...
-
Application Support Analyst
1 week ago
Liberty Global Bradford, United Kingdom**We're looking for a Corporate Applications Analyst to join us in Bradford.** · **What will you be doing?** · - Support the implementation / deployment of new systems / domain for Corporate Applications. · - Proactively perform review of existing system, collect feedback from us ...
-
IT Support Analyst Bradford
1 week ago
Charisma Exec Bradford, United KingdomCALLING ALL IT PROFESSIONALS : GREAT CAREER OPPORTUNITY JUST IN.... · Our clients are a well established and highly regarded national company who are now looking for a talented IT Support Analyst. · You will join a team of 6 to set the standard for the future: working alongside o ...
-
IT Support Analyst
1 week ago
Eclectic Recruitment Royston, United KingdomA highly respected technology partner of ours in Cambridge are looking for an IT Support Analyst to join the Global Helpdesk on a full time, permanent basis. · **Duties will consist of**: · Providing 1st line IT and Telephony support to the company · Working within agreed SLA's · ...
-
IT Support Analyst
1 week ago
Access Computer Consulting plc Sheffield, United KingdomIT Support Analyst - Permanent - 1st/2nd Line Support · Access Consulting are working in partnership with a pioneering Manufacturing company based out of Sheffield. We are looking for an adaptable Service Desk Analyst to join a multi skilled team. · The Company · Do you want to w ...
-
IT Support Analyst
6 days ago
Lynx Recruitment Ltd Leeds, United Kingdom Permanent, Full timeIT Support Analyst | Leeds | Paying £32,000 to £35,000 · I'm excited to partner with a rapidly growing Legal Firm that are looking for an IT Support Analyst to join their team. · As an IT Support Analyst, you will be part of the Service desk team resolving 2nd line IT issues, pro ...
-
IT Support Analyst
6 days ago
The Bridge Ltd Leeds, United KingdomJob Description · IT Support Analyst · Currently recruiting for an IT Support Analyst to provide 1st and 2nd line support for a range of IT systems and applications used by the organisation. You will play a key part in projects to improve systems/procedures and will have the opp ...
-
IT Support Analyst
1 week ago
BPM Tech Sheffield, United Kingdom**Role: · - IT Technician** · **Location: · - Sheffield - Remote based but with travel to sites in the Sheffield area** · **Salary: · Up to £30,000pa + benefits** · **Skills: · IT Support, Windows, Server Support, Active Directory, Office 365 administation, Drivers Licence** · Ro ...
-
IT Support Analyst
5 days ago
BPM Tech Sheffield, United Kingdom**Role: · - IT Technician** · **Location: · - Sheffield - Remote based but with travel to sites in the Sheffield area** · **Salary: · Up to £25,000pa + benefits** · **Skills: · 1st Line IT Support, Windows, Active Directory, Office 365 administation, Drivers Licence** · Role Purp ...
-
IT Support Analyst
1 day ago
Interface Recruitment UK Leeds, United KingdomOur client is a global, technology enabled solutions provider, that delivers technology solutions and services. The client employs over 500 people based in 13 offices in 11 countries, working with more than 12,000 people worldwide. · At the centre of clients approach is deliveri ...
-
2nd Line Support Analyst
1 week ago
Calibre Search Ltd Bradford, United Kingdom2nd Line Support Analyst with SQL Server experience needed for our Bradford based client. · Working in a small I.T. team, you'll be providing technical customer support for our clients in-house developed products. · - or third-line capacity, as well as SQLServer experience within ...
-
Application Support Analyst
1 week ago
Transaction Network Services Sheffield, United Kingdom**Job Title**: Application Support Analyst · **Location**: Sheffield · **Salary**:Competitive · **Job type**:Full Time, Permanent. · Since 1990, TNS has been a preferred supplier of networking and integrated data services to many leading organizations in the global payments and f ...
-
Application Support Analyst
4 days ago
pib Group Harrogate, United KingdomThe Role: · PIB Schemes & Affinities division are recruiting for a dynamic and experienced Application Support Analyst to join the Application Support Team. Reporting to the Application Support Manager, the Application Support Analyst role would suit someone looking to build on t ...
-
Is Application Support Analyst
2 days ago
DB Cargo UK Limited Doncaster, United Kingdom**Job Title**:IS Application Support Analyst · **Location**:Doncaster · **Salary**: £30,000 - £40,000 (depending on experience) · **Job type**: Full Time · DB Cargo (UK) is the UK's largest rail freight company. We provide freight, infrastructure and passenger charter trains thro ...
-
System Support Analyst
1 week ago
Kerridge Commercial Systems Tankersley, United KingdomKerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and supporthigh performance systems th ...
-
Application Support Analyst
6 days ago
Access Computer Consulting plc Doncaster, United KingdomApplication Support Engineer - Doncaster/Remote · I'm looking for an experienced Application Support Engineer to join my client on a permanent basis, although based in Doncaster, the majority of your time can be worked remotely with visits to the office only required when necessa ...
-
Learning Management Systems Support Analyst
1 week ago
Liberty Global Bradford, United Kingdom**We're looking for a Learning Management Systems Support Analyst to join us in Bradford, on a 12-month FTC basis.** · We currently support 2 Learning Management systems within the wider business and are looking for some additional support with the management of day-to-day compli ...
-
Application Support Analyst
1 day ago
Michael Page (UK) Leeds, United KingdomAbout Our Client · Application Support Analyst · Our client is a medium-sized organisation, known for its commitment to innovation and excellence. They have a robust technology department and take pride in providing top-notch services to their esteemed clientele. Job Descripti ...
-
Application Support Analyst
1 week ago
Lioness Recruitment Sheffield, United KingdomEssential experience: · - Experience of supporting ERP systems such as Infor ERP, MS Dynamics ERP, Odoo, Oracle NetSuite ERP, Unit4 ERP, Sage 300, SAP ERP etc · - Systems upgrades · - Working in ITIL environments · Ready to take the first step to your next step? Ready to be brave ...
Information Technology Support Analyst - Leeds, United Kingdom - Alexander Steele Recruitment
Description
Alexander Steele is recruiting an IT Service Desk Analyst for a food manufacturing business based in Leeds.
They are looking for somebody who is prepared to be hands on across all sites, so will need a valid driving licence and experience working within IT Service who can hit the ground running with basic queries and then develop their bespoke skills with the business systems.
The IT Service Desk is accountable for providing first line technical support to internal staff. The IT Service Desk Analyst will also be a key contributor to the ongoing maintenance and ownership of the service catalogue, major incident management (MIM), problem, and change.
The IT Service Desk Analyst has a diversified background of service orientated roles, technical understanding, excellent customer service skills, is well organised, and a good communicator.
Primary Responsibilities
Role Requirements
Driving Licence and Vehicle owner is a must as they need to be able to travel between sites
Education
Experience
On Offer:
If you are interested in hearing more about it this position, please apply with your most recent CV or contact Iain Shanley for more information about the role.