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    Maintenance and Facilities Manager - London, United Kingdom - HL Services (London) Ltd

    HL Services (London) Ltd
    HL Services (London) Ltd London, United Kingdom

    4 days ago

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    Description

    The largest privately owned mid-sized provider of bereavement services in the UK is looking for a Facility Manager to join their team.

    5 per week, over a flexible working contract (may include weekends).
    Salary: 38K-43K (plus performance incentives).

    Driving License:

    As the Grounds Facilities Manager, you will lead, motivate and develop the Grounds and Maintenance teams, to ensure that the park and Gardens are maintained to a high standard all year round, with a genuine enthusiasm to help our families.

    The Grounds Facilities Manager, will ideally be from a landscape or horticultural background who will champion and promote exceptional customer service, within the teams they are managing.

    Diary management and effective planning around required works are essential. Plus, providing support and guidance to your teams to achieve high volume output and productivity.

    CUSTOMER SERVICE
    Ensure the Grounds team consistently promotes the highest standard of professional customer service
    All customer queries and complaints handled in a timely and compassionate manner and tracked via the operating system
    Ensure the effective delivery of services to Group standards and valuesGROUNDS

    Lead the team to effectively perform all funeral – related duties to our WOW standards as expected by our customers, such as digging and backfilling of graves, preparing ash interments, maintenance of the park, and project work.

    Manage facilities and maintain vehicles and site equipment.

    Responsible for the development, coordination, and delivery of all ground's projects in the park in conjunction with the Park Director.

    Play a key role in delivering sales targets through effective delivery of all activities and landscaping projects.
    Liaise with the Service Manager and Park Director to ensure that stock levels are maintained at an appropriate level.
    Work closely with the Service Manager and Park Director to ensure all customer events are delivered successfully.
    Deliver the community engagement strategy for long term growth.
    Input into the continuous development of new products and services for the site.

    PEOPLE MANAGEMENT
    Effective calendar management to plan grounds team resourcing and activity.
    Develop the team through coaching, training, e-learning and providing external training as required.
    Meet regularly with the team supervisors to provide, guidance, support and training as required.
    Ensure the retention of quality colleagues
    Follow group policies and procedures as required for any Employee Relations cases.
    Manage the grounds budget effectively including Purchase Order System and salary budget management.
    Must be able to demonstrate people led management.
    Experience working either in landscaping or horticultural (ideally with a horticultural qualification).
    A passion for supporting our families and community, always showing empathy and respect.
    Computer literate/data entry – (training will be provided on our internal systems).
    Driving Licence required.
    Opportunity to make a meaningful impact in the bereavement services sector while promoting sustainability.
    Supportive work environment and opportunities for professional growth.
    Exceptional holiday entitlement of 33 days inclusive of bank holidays
    Enhanced Pension 6% Employer & 3% Employee
    Life Assurance
    Employee Assistance Programme
    Employee Healthcare Plan
    Company Sick Pay
    Free parking on site
    Annual Flu Jab Voucher
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