Jobs
>
Newcastle upon Tyne

    Customer Marketing Manager - Newcastle upon Tyne, United Kingdom - Sage City

    Sage City
    Sage City Newcastle upon Tyne, United Kingdom

    3 weeks ago

    Default job background
    Description
    Sage Vacancy Customer Marketing Manager #sagecareers Sage Vacancy Customer Marketing Manager #sagecareers sage careers

    Applicant Portal Job Details:
    Customer Marketing Manager


    Full details of the job.
    Job Title Customer Marketing Manager Job Description About our Customer Marketing Manager role

    The Customer Marketing Manager – Review Sites is a key role in Customer Advocacy at Sage, responsible for driving key objectives for customer product reviews and advocacy.

    #LI-CR2 Key Responsibilities Summary of your day-to-day?


    • Ensure Advocacy OKRs around reviews including volumes for strategic BUs are achieved, measured, and reported on a regular basis.
    • Own review response – ensuring all reviews receive a reply from Sage.
    • Share review insights internally and manage the closed loop process i.e. response to customer and share feedback internally via regular reporting.
    • Own touchpoints that capture reviews both where we have paid for profiles and where we do not – utilising communities, reviewing email performance, and working with Sage colleagues to optimise touchpoints as necessary.
    • Report on customer insight from reviews across strategic BUs.
    • Monitoring incentive funds across key review sites.
    • Competitor benchmarking in terms of review score, recency, volume and trends.
    • Horizon scanning of emerging review platforms.
    • Work with our Sage Champions team to signpost customers leaving positive reviews to the Sage Champions advocacy programme.
    • Develop and maintain meeting cadence with key product marketing, web content and WCO teams to surface positive review scores, review assets and authentic customer reviews.
    • Ensure all internal systems where advocacy content is stored and managed is up to date, consistent and accurate.
    • Adhere to Sage brand guidelines when creating or overseeing the creation of advocacy content and use Workfront as necessary when liaising with Brand, other creative or data colleagues.
    • Provide support to the Global Customer Advocacy Director and wider customer marketing and Sage teams as necessary

    Minimum qualifications:

    • Experience in gathering customer reviews.
    • Exceptional ability managing multiple projects and stakeholder needs.
    • Experience in using customer advocacy platforms to scale content and showcase customer success.
    • Experience of working in a large matrix organisation, preferred, but not essential.
    • Outstanding and creative marketing communication and people abilities.
    • Ability to liaise, interact and build strong relationships with key stakeholders.
    • Proficiency with Microsoft tools such as Excel, PowerPoint, Word, Teams.
    • Demonstrate the Sage value to be bold, being proactive and passionate about customer advocacy.
    • Self-motivation and self-discipline to achieve OKRs.

    Dig deeper about who we are:

    Who is Sage:

    Life at Sage:

    Our Values & Behaviors:
    How we make a difference:
    Sage Business Cloud - SaaS for

    Every Business:
    Your benefits (Only Applicable for UK Based Roles)
    Benefits video – · Comprehensive health, dental and vision coverage

    • Work away scheme for up to 10 weeks a year
    • On-going training and professional development
    • Paid 5 days yearly to volunteer through our Sage Foundation
    • Flexible work patterns and hybrid working Function Brand Country United Kingdom Office Location Newcastle Work Place type Hybrid Advert People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than forty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites. We invite you to join us and help us write our next chapter. Follow us on our social media sites to join in conversations about open positions and company news #lifeatsage #sagecareers. If you would like support with your application (or require any adjustments) please contact us at for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, colour, age, religion, sexual orientation, gender identity, national origin, disability or veteran status. #J-18808-Ljbffr
  • Nigel Wright

    Marketing Manager

    2 weeks ago

    Nigel Wright Newcastle Upon Tyne, United Kingdom

    **The Company** · Nigel Wright is delighted to be recruiting for a technology and services business in their search for a fully remote Marketing Manager to join their growing team. This is a fantastic opportunity for anyone who is looking for both flexibility and career progressi ...

  • Nigel Wright

    Marketing Manager

    3 weeks ago

    Nigel Wright Newcastle Upon Tyne, United Kingdom

    **Company** · Nigel Wright is delighted to be working with a North East based, high growth business in their search for a marketing manager to develop their direct to consumer product offering. · **Role** · The marketing manager will report into the head of consumer marketing and ...

  • Reed Business Support

    Marketing Manager

    2 days ago

    Reed Business Support Newcastle Upon Tyne, United Kingdom

    Location: Newcastle · **Salary**: 35-45k DOE · **Responsibilities**: · - Develop and execute comprehensive marketing plans that align with company goals and objectives · - Conduct market research and analyse customer insights to inform marketing strategies and tactics · - Collabo ...

  • Kelly Services

    Marketing Manager

    1 day ago

    Kelly Services Newcastle Upon Tyne, United Kingdom

    **Job Title: Marketing Manager** · **Salary: 40,000 per annum** · **Perm role - 37 hours per week** · **Location: Ponteland - Newcastle upon Tyne** · **Job Purpose** · **Role and responsibilities** · - Understand current product branding; develop new ideas to gain brand establish ...

  • Plus Catalyst Limited

    Marketing Manager

    1 day ago

    Plus Catalyst Limited Newcastle Upon Tyne, United Kingdom

    **Marketing Manager** · - **Reporting to the Commercial Head, as Marketing Manager you will**:_ · - Develop a strategic marketing plan · - Enhance the brand equity position of the organisation · - Conduct detailed market research/analysis · - Create an effective customer database ...

  • Nigel Wright

    Product Marketing Manager

    2 weeks ago

    Nigel Wright Newcastle Upon Tyne, United Kingdom

    **The Company** · Nigel Wright Recruitment is delighted to be working with a leading SAAS provider in their search for a Product Marketing Manager.This company is rapidly growing and has a range of exciting new products in the pipeline. · **The Role** · The Product Marketing Mana ...

  • Westray Recruitment Group

    Group Marketing Manager

    3 weeks ago

    Westray Recruitment Group Newcastle Upon Tyne, United Kingdom

    **WHAT IS IN IT FOR YOU** · - £45,000 + Profit Share + Benefits · - office based, with flexibility to work at home on an ad hoc basis · - free parking in central Newcastle is provided and the business is a 5-minute walk from Monument and Haymarket Metro stations · **THE BUSINESS* ...

  • Blair West

    Performance Marketing Manager

    3 weeks ago

    Blair West Newcastle Upon Tyne, United Kingdom

    Our high-growth B2B services client are looking to hire a PPC Manager who will have the overall responsibility for the performance of all PPC activity across the business. You will be a highly motivated person to lead day-to-day strategic management acrossall aspects of Paid Sear ...

  • Nigel Wright

    International Marketing Manager

    5 days ago

    Nigel Wright Newcastle Upon Tyne, United Kingdom

    **Company** · Nigel Wright Recruitment has been appointed exclusively to support a large global manufacturing business with their search for a B2B International Marketing Manager.The International Marketing Manager will be based in the North East of England.The rolehas flexibilit ...

  • Rayner Personnel

    Creative Marketing Manager

    5 days ago

    Rayner Personnel Newcastle Upon Tyne, United Kingdom

    Rayner Personnel are excited to be working with a bespoke Property Developer in the search to find their next Creative Marketing Manager. · This is a great opportunity to sit in the heart of an exciting and growing team and you will be responsible for overseeing a number of their ...

  • TPP Recruitment

    Marketing Management Volunteer

    3 days ago

    TPP Recruitment Gateshead, United Kingdom

    LF2809 · Posted: 29/04/2024 · Expiring: 25/08/2024 · - Voluntary- Gateshead, NE8 3HU- Volunteer**Marketing Management Volunteer** · **Tasks**: · - Develop and implement comprehensive marketing strategies to promote the Nada Foundation's initiatives and events. · - Create engaging ...

  • Central Employment Agency (North East) Limited

    Marketing & Business Development Manager

    2 weeks ago

    Central Employment Agency (North East) Limited Newcastle Upon Tyne, United Kingdom Full time

    Central Employment are delighted to be working a long term client partner, an award-winning and established Law Firm based in central Newcastle. They are seeking a new Business Development Manager, to join an expansive and growing Business Development and Marketing team. · Busin ...

  • Nigel Wright

    Marketing Communications Account Manager

    3 weeks ago

    Nigel Wright Newcastle Upon Tyne, United Kingdom

    **The Company** · Nigel Wright is delighted to be working with a well-respected, Newcastle-based marketing and communications agency in their search for a Marketing Communications Account Manager.This ambitious and growing company has exciting new projects lined up for 2023,and r ...

  • Macgregor Black

    Marketing- Business Development Manager

    2 weeks ago

    Macgregor Black Newcastle Upon Tyne, United Kingdom

    MacGregor Black has several key opportunities for aspiring and driven individuals who are looking to work in a vibrant and dynamic environment based from our Newcastle & Leeds offices. · MacGregor Black are a leading International recruitment company, with a specialist focus on t ...

  • Central Employment Agency (North East) Limited

    Senior Marketing Campaign Manager

    2 weeks ago

    Central Employment Agency (North East) Limited Newcastle Upon Tyne, United Kingdom Full time

    Central Employment are delighted to be working in partnership with a leading UK Hospitality brand, as they look to appoint a creative Senior Marketing Campaign Manager, joining their growing in-house marketing function. · An exciting opportunity for an experienced and enthusiast ...

  • Salt

    Senior CRM Marketing Manager

    2 weeks ago

    Salt Newcastle Upon Tyne, United Kingdom Full time

    Senior CRM & Loyalty Manager - Online Retailer · £45,000 - £60,000 · Newcastle based · A leading online retailer are looking for a Senior CRM & Loyalty Manager to join the team at an impressive stage of growth. You will work closely with the Marketing Director and will deliver CR ...

  • Reed Business Support

    Marketing Manager

    1 week ago

    Reed Business Support Tyne And Wear, United Kingdom

    Reed are excited to be supporting a leading manufacturing company based in the North East. · They are looking to recruit a Marketing Manager to report into the Head of Marketing and join the existing team. · The role will be leading the planning and delivery of the marketing plan ...

  • Travel Trade Recruitment

    Marketing Manager Travel Industry

    1 day ago

    Travel Trade Recruitment Newcastle Upon Tyne, United Kingdom

    Do you have a flair for marketing ? Due to continued growth my client, who are specialist travel company based in Newcastle are seeking an experienced Marketing Manager to join their team, as the company continues with their success story. In return youcan expect an attractive sa ...

  • EDWARD REED RECRUITMENT LIMITED

    Marketing Manager

    3 days ago

    EDWARD REED RECRUITMENT LIMITED Washington, United Kingdom

    **The Role** · Edward Reed is actively recruiting for a Marketing Manager for our North East based client Cenergist. The role is based in Washington and offers a hybrid working model. · **About Cenergist** · Cenergist are energy and water efficiency specialists who work with loca ...

  • Sterling Pharma Solutions Limited

    Marketing Manager

    1 week ago

    Sterling Pharma Solutions Limited Cramlington, United Kingdom Full time

    Summary of the Marketing Manager role · As the Marketing Manager you will work as part of our global marketing team reporting directly to the Marketing Director where the main purpose of your role will be to deliver consistent, strategic and effective marketing across the globe. ...