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Chatham

    Technical Service Delivery Manager - Chatham, United Kingdom - Netbox Recruitment

    Netbox Recruitment
    Netbox Recruitment Chatham, United Kingdom

    4 days ago

    Default job background
    Full time
    Description

    Technical Service Delivery Manager Chathamup to £45,000 paThis role, joining an international organisation specialising in Telecoms and Mobile Technology, offers the ability to work closely with major client-facing clients, ensuring service, quality and SLA's are achieved.

    A background in IT, Telecoms, WiFi, Mobile Services, Engineering, Networking etc would be preferred.

    The role of Service Delivery Manager includes:

    • Developing the Service Plans for new projects, as well as upgrading existing clientsCreating and maintaining all technical and non technical documentation for the projectBeing responsible for all technical communications with the clientBeing responsible for ensuring any technical issues are managed and discussed with the client, to establish solutions and fixesCollaborating with the Key Account Manager for service issues and contract renewalsBeing responsible for the delivery of projects, on time and on budget To be considered for the role, you should have:
    • At least 3 years Customer Management experience, ideally with a technical roleExperience of working and collaborating with multiple teamsExperience of planning and prioritising your workloadRelationship management skills
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