- Defining our end-to-end process for all commercial related processes
- Ensure every commercial related process is mapped and documented such that we have clarity on responsibilities for each sub-task and the hand-offs between functions/roles as the process proceeds
- Define the success metrics that we will monitor to ensure each process is delivering positive partner experience and is being delivered efficiently by Deliveroo
- Maintain up-to-date partner-facing documentation and communication that helps partners understand how each of our processes and sign-up policies operates (where relevant)
- Partnering with Legal, Policy and Care teams to define partner-facing policies
- Provide a partner-perspective when jointly defining our response to regulatory enquiries that impact partners (e.g. partner off-boarding)
- Lead the definition of non-regulatory partner-facing policies (e.g. virtual brand signing) whilst seeking Legal and/or Policy alignment as required
- Ensure our policies are embedded into the relevant partner-facing processes and that we are transparent with partners on our policies (either proactively or reactively as appropriate)
- Driving the performance of all partner-facing processes
- Monitor performance of the success metrics of each partner-facing process to ensure we are compliant with our policies and processes are operating as intended
- Identify opportunities for improvement based on deep-dive analysis
- Develop a process improvement roadmap for each process, supported by clear business cases that demonstrate the return on investment of improvement initiatives
- Supporting Product with automation of partner-facing processes
- Identify opportunities for automation with the process(es) to reduce cost-to-serve and/or enhance partner experience
- Support Product teams with the definition of requirements and the supporting financial business case (including facilitating engagement with frontline teams and/or partners as appropriate)
- Lead UAT, utilising frontline commercial personnel as needed through the testing process
- Facilitate frontline user / partner feedback on product enhancements following launch
- Leading go-to-market for any partner-facing policy or process change
- Project manage each change in line with the stages and timelines defined in our go-to-market playbook
- Collaborate with the the GTM Content team to ensure all partner and frontline employee communication is fit-for-purpose
- Collaborate with the Commercial Incentives, Learning & Development team to ensure any required frontline commercial training is fit-for-purpose
- Lead the change management with frontline commercial teams, supported by Training Managers and line managers as appropriate
- Review post-launch performance; identifying and acting upon any course correction or improvements in a timely manner
- Problem-Solving & Strategic Thinking: Effectively frames complex problems; prioritises and structures work for self and others based on framework. Mobilizes team or other counterparts around strategy and tactical steps
- Domain Expertise: Maintains a deep understanding of external and internal best-practice approaches to B2B account management and leverages these expertise to identify opportunities for improvement for Deliveroo
- Process Design: Has deep expertise and experience in process mapping, is able to identify inefficiencies and drivers of poor process performance, proposes solutions and build the case for change.
- Project Management: Ability to manage and progress multiple, complex projects in parallel that involve multiple stakeholders across markets and other Deliveroo functions. Assess trade-offs across projects to make informed prioritisation calls. Is able to resolve potential resourcing conflicts proactively.
- Business acumen: Building capacity to integrate understanding of business and industry with risk analyses in unclear situations. Nurturing this capability in others and the team.
- Change Management: Utilises a range of proven techniques to manage a diverse team through a series of change such that they consistently adopt new ways of working and the tools that support them
- Communication & Influence: Builds trust and influence through structured, data-driven communication. Makes even the most complex information clear. Collaborates and aligns effectively across a wide range of teams and stakeholder groups. Has established credibility with department leaders.
- Team Development: Models best practices for handling difficult interpersonal situations in a professional manner. Proactively mentors team members and supports their professional development goals; actively invests in retaining talent. Effectively manages difficult interpersonal situations across teams or with multiple stakeholders.
- Community-Building: Actively participates in activities that strengthen Deliveroo (e.g. onboarding, training, mentoring, diversity and inclusion). Encourages team participation. Plays a growing role in attracting and hiring talent.
-
Partner Policies
2 weeks ago
Deliveroo London, United Kingdom**The Team and Role** · The role of the Partner Policies & Processes (PPP) team is to define how we operate on a day-to-day basis with our restaurant partners such that we are easy to do business with and deliver a market-leading partner experience at an acceptable cost. As a PPP ...
-
Policy Partner
2 weeks ago
Charity People United Kingdom £4,454Are you a talented experienced HR professional keen to join a growing organisation that makes a big impact on the lives of people in need of advice. Charity People is delighted to be partnering with AdviceUK at a time of investment in their team, and is recruiting for a HR Busine ...
-
Policy Partner
1 week ago
Ashley Kate HR & Finance England, United KingdomAshley Kate HR are partnering with a well-known retailer on their search for a People Partner to join the team on a Full time and Permanent basis. · Based on site at their head office in Coventry for 3 days a week, and includes travel to their other site down south this role is ...
-
Policy Partner
1 week ago
Revolution Beauty Group United KingdomOur view is that in our world, and to remain agile, we need people who can innovate, take ownership and make great judgement calls. We believe that creating an environment where people are not constrained by unnecessary bureaucracy and rules is essential to drive the behaviours t ...
-
Policy Partner
1 week ago
OnlineFilings London, United Kingdom £40,000 - £45,000Job Description About Online Filings · Our Online Filings platform and software simplifies, automates, and eliminates business administrative tasks, helping entrepreneurs accomplish more with less effort. · The People Partner will be a key player in driving Online Filings' peop ...
-
Policy Partner
3 weeks ago
Home Made London, United Kingdom £35,000 - £40,000Salary: £35-40K depending on experience · 4 days a week in the office, 1 day work from home (9am-6pm) · Office location: Company Overview: Join our dynamic startup team, where innovation, collaboration, and growth are at the core of everything we do. We are a rapidly expanding c ...
-
Policy Partner
3 weeks ago
Simply Business London, United KingdomThis fixed term contract role* will report to Ayse (our Head of People Partnering) you'll have a leader with high standards to help develop you into a successful people partner. She'll provide you with a steep learning curve, and keep you just outside your comfort zone to maximis ...
-
Policy Partner
1 week ago
Dartmouth Partners London, United KingdomWe are working with a financial services client – a growing SME. · The key challenge for HR has been to balance a high performance culture with a culture of belonging and diversity. Excellent strides forward have been made and the culture is positive, high energy and loyal; The ...
-
Policy Partner
1 week ago
SCL Education Group United KingdomOver the last 12 months, SCL Education has experienced significant growth and as a result the People function, and its process and procedures need to evolve to meet the needs of the business today. Therefore, we are introducing a new role within the People team for a People Partn ...
-
Policy Partner
1 week ago
Personnel Today awards United Kingdom £50,000 - £55,000Candidates will ideally be a HR Generalist, with strong ER case management experience and supporting on HR Change projects. · Client Details · Global FMCG · People Partner role · Description · The People Partner will:- · Providing daily HR support and advice to managers and ...
-
Policy Partner
4 weeks ago
Thirdfort Limited London, United KingdomWe're on a mission to protect society from fraud and money laundering. Fraud and regulation are rising, costing the UK economy over £100bn every year; this makes it more difficult for businesses to protect themselves and their clients - individuals like you and me - from fraud an ...
-
Policy Partner
1 week ago
Lloyds Banking Group United KingdomWe support agile working · Click here for more information on agile working options. Agile Working Options · Agile Working Options · Other Agile Working Arrangements / Open to Discussion · People Partner - 12 Month FTC · HOURS: Full Time · Hybrid, 40% (or two days) in an of ...
-
Partner, Policy
2 days ago
Bellwether United KingdomAt Bellwether, we combine a diverse array of expertise, a commitment to transforming education, and a deep respect for each other's humanity. · Our team is the heart and soul of what makes Bellwether great at what we do. We build a thriving, equitable, diverse, and sustainable w ...
-
Policy Partner
3 weeks ago
Personnel Today awards London, United Kingdom £75,000Location: Holborn (2/3 days a week) 12 month FTC · Are you a dynamic HR professional with a passion for driving performance and leading change? Drive individual and regional performance through effective influence and coaching of business partners. · Background with well-known ...
-
Policy Partner
3 weeks ago
Monmouthshire Building Society United Kingdom £49,988Location: Newport/Cardiff/Agile · Closing Date: Sunday 2nd June 2024 · Are you passionate about supporting colleagues to create a connected, vibrant, and inclusive workplace culture? · 28 days' holiday, plus bank holidays PLUS a day off on your birthday to help you celebrate · ~ ...
-
Policy Partner
3 weeks ago
Tide Platform Limited United KingdomAt Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. · La ...
-
Policy Partner
4 weeks ago
Remote Worker Ltd United KingdomDriving colleague engagement through promoting employee surveys, development programmes, listening forums and colleague recognition schemes · Championing Diversity, Equity, and Inclusion (DEI) and Wellbeing initiatives to promote an inclusive culture across site. · Develop and ...
-
Partner Policies and Processes Associate
4 days ago
Deliveroo London, United Kingdom Full timeThe Role · At Deliveroo Hop, we're building a global grocery retailer from the ground up. We launched Deliveroo Hop in September 2021 as Deliveroo's speedy grocery delivery service and have partnered with some of the world's leading grocers so you can get the freshest, tastiest f ...
-
Partner Policy and Process Advisor
1 day ago
DELIVEROO London, United KingdomAt Deliveroo Hop, we're building a global grocery retailer from the ground up. We launched Deliveroo Hop in September 2021 as Deliveroo's speedy grocery delivery service and have partnered with some of the world's leading grocers so you can get the freshest, tastiest food and all ...
-
Policy and Performance Business Partner
2 weeks ago
Personnel Today awards United KingdomThe Reward Business Partner reports to the Head of HR and involves responsibilities such as: · Designing and delivering compensation and benefits packages, ensuring compliance with legislation · Conducting organisational surveys · Participating in market surveys · Overall, th ...
Partner Policies - London, United Kingdom - Deliveroo
Description
The Role
As a Manager, Partner Policies & Processes (PPP), you will have end-to-end responsibility for defining Deliveroo's partner-related policies and partner-facing processes related to commercial teams and ensuring that they are being implemented as intended across Deliveroo functions. You will lead Deliveroo's thinking on how we can ensure our partner-facing policies and processes are delivering a positive experience for partners whilst also being delivered at the lowest possible cost-to-serve for Deliveroo. You will define the relevant end-to-end processes, work with functions across Deliveroo to ensure individual steps are being followed, partner with Product to identify opportunities for automation and lead the "go-to-market" with internal and external stakeholders for all changes and improvements that you make to improve the processes.
Reporting to the Director, Partner Policies & Processes, you will be part of a wider team of process experts with particular functional specialisms, supported by PPP project managers who will be deployed to lead or support particular initiatives.
What you'll be responsible for:
Key Competencies
Why Deliveroo?
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. . We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable.
We give people the opportunity to buy what they want, as they want it, when and where they want it.
Workplace & Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, wellbeing, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. We currently operate in a hybrid working environment allowing you more flexibility between work and home.
Diversity
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
Please click to view our candidate privacy policy.