Jobs

    Service Coordinator - Banbury, United Kingdom - Cameo Consultancy

    Cameo Consultancy
    Cameo Consultancy Banbury, United Kingdom

    1 week ago

    Default job background
    Permanent, Full time
    Description

    We're looking for an exceptional team member with strong administrative skills to join this busy department as a Service Coordinator.

    You'll provide scheduling and administrative support to both the internal and external customers. This includes handling general customer service, invoicing, cost estimations, reporting, and processing service contracts.

    Based onsite in Banbury the role is full time and permanent with a starting salary of £26,000 with excellent benefits including annual bonus.

    Main Responsibilities for the Service Coordinator

    Be a brand ambassador, embodying company values at all times
    Efficiently schedule work for our field service engineers, adhering to response times and time scales
    Creating service purchase orders, gaining supplier invoice approval
    Manage and maintain engineer planner
    Handle incoming phone calls and emails from customers and the internal team
    Resolve complaints and escalate them if needed
    Communicate with external and internal customers to manage service requests smoothly
    Ensure accuracy in work orders and submit all service-related paperwork promptly
    Create and manage cost estimations within the CRM, following customer and contract conditions
    Calculating engineer overtime and collating timesheets
    Booking engineer travel
    Process spare parts orders for accepted cost estimations
    Follow up on outstanding purchase orders, cash payments, and open cost estimations
    Investigate and resolve technician stock take queries
    Address service invoice queries, generate necessary credit paperwork, and maintain smooth invoicing
    Generate daily, weekly, and monthly customer reports as required

    Required Skills, Experience, Knowledge, and Competencies for the Service Coordinator

    Previous experience in a service, customer service, administration, or support role
    Able to work in a fast-paced demanding environment
    Strong Microsoft Office skills
    A knack for teamwork and collaboration
    Excellent communication skills with a natural ability to build strong relationships
    Proactive and full of initiative
    Meticulous and accurate, with a keen eye for detail

    What's in it for you?

    This is an exciting opportunity to join a thriving, world-leading company that truly values its staff and want you to grow with them, some of the amazing benefits include:

    Starting salary of £26,000 plus annual bonus
    34 days of holiday (including 8 bank holidays)
    Hybrid working after probation
    Profit share
    Annual bonus
    Study support
    Sick pay
    Life assurance
    Pension plan
    Staff discounts
    Fantastic progression opportunities
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