- Ensure seamless operation of multi-user computer systems, collaborating with network and system engineers, PC desktop technicians, project managers, end users, and IT leadership.
- Provide comprehensive support, including systems administration, maintenance, upgrades, reporting, and desktop-related projects, catering to 250+ employees across various global offices.
- Prioritize service requests efficiently, ensuring prompt allocation, actioning, and documentation.
- Maintain and optimize the firm's ticketing system and associated reporting mechanisms.
- Demonstrate strong troubleshooting skills, independently researching and implementing solutions to various issues.
- Uphold strict compliance with the firm's Information Security Policy, including responding to and investigating information security events.
- Coordinate employee onboarding and desktop setup in collaboration with HR and Office management teams.
- Oversee asset inventory, monthly patching, and software updates for managed devices.
- Manage video conferencing systems, phones, and collaboration tools effectively.
- Execute moves and desktop setups as required.
- Develop and maintain support documentation within a central knowledge base.
- Willingness to travel occasionally to remote office locations to provide support.
- Minimum 2-plus years in IT support and systems administration roles.
- Experience in complex, matrix-based organizations, preferably within finance, asset management, or buy-side firms.
- Bachelor's Degree in Computer Science or related field preferred; advanced industry certifications are advantageous.
- Strong intellect, with a blend of analytical reasoning, problem-solving skills, and judgment.
- Quick study, capable of handling complex matters amidst multiple initiatives.
- Self-starter, highly motivated, and independent, with self-confidence and high energy.
- Comfortable with ambiguity and enjoys collaborating in a non-hierarchical, team-oriented environment.
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IT Helpdesk Support
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Four Seasons London, United KingdomThis is a great opportunity for someone looking to start their career as an IT Tech support, Ideally, you will have studied IT and have Months · of experience. You will get the chance to work with a designer well-known fashion brand - Hybrid and flexible working · Role: Junior IT ...
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Taylor Rose MW London, United KingdomOur hardworking IT team are looking for a new addition to assist the company with ensuring our systems and IT requirements are met. · Helpdesk Support Assistants act as the first line of service to assist employees within Taylor Rose TTKW with any issues they may face using the o ...
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Battersea Academy for Skills & Employment London, United Kingdom**HELPDESK / CONTRACT SUPPORT** · **CBRE Global Workplace Solutions** is a leading global provider of integrated facilities and corporate real estate management. · We are recruiting a Helpdesk / Contract Support to join the team located in our Battersea Power Station Development ...
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Resourcing Group London, United KingdomHi, · Title · - Contract Support / Helpdesk · Start date · - 04/03/2024 · Timings · - 8am - 5pm · Pay Rate · - £15.39PH PAYE · Location · - Science Museum, South Kensington... SW7 · **Job Description**: · - Maternity Cover, Previous experience ideal · This role will form part of ...
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CBRE London, United KingdomPosted- 20-Feb-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Accounting/Finance, Administrative- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland- Company ProfileCBRE is the global leader in real estate services and ...
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Fawkes & Reece London, United Kingdom**Location**: City of London · **Salary**: £28K- £32K per Year · **Contract**: Permanent · **Type**: Full Time · **Reference**: HF-HD_ · **Posted**: June 29, 2023 · Helpdesk Administrator · Based in Central London · £28-32k · **The main purposes of the Helpdesk / Contract Suppor ...
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ORP Recruitment Kidbrooke, United Kingdom**A leading estates company are looking foran IT Helpdesk Support person to join their small team and assist with hardware builds, software installations and other day to day support** · - **Salary: £22,000 P/A**: · - **Temp ongoing position**: · - **Office-based role - Starting ...
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Artemis Recruitment Consultants Ltd London, United KingdomFinancial Services · London · 26/04/2023 · Type of Position: 2nd Line Helpdesk Support - London · Pay: £35k - £40k · **2nd Line Helpdesk Support - London**: · - to-day delivery of IT, ensuring all systems are fully functional, providing helpdesk support and other related activiti ...
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Artemis Recruitment Consultants Ltd London, United Kingdomto-day delivery of IT, ensuring all systems are fully functional, providing helpdesk support and other related activities. · The department provides support from 07:30 to 18:00 Monday-Friday on a rota basis. Flexibility will also be required on occasion - for example, weekend wor ...
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eFinancialCareers London, United KingdomSWIFT Application Support Analyst Engineer (SWIFT SME 1st 2nd Line Support Helpdesk Trading Trade Commodities Commodity Contract Front Office Finance Financial Services Banking Settlements Technology Technical Software) required by our financial servicesclient in London. · You MU ...
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eFinancialCareers London, United KingdomSWIFT Application Support Analyst Engineer (SWIFT SME 1st 2nd Line Support Helpdesk Trading Trade Commodities Commodity Contract Front Office Finance Financial Services Banking Settlements Technology Technical Software) required by our financial servicesclient in London. · You MU ...
Helpdesk Support - London, United Kingdom - Selby Jennings
Description
Our client is a prestigious global investment management firm with operations in major financial centers and is seeking a proactive IT Help Desk support and systems administrator. This role encompasses hands-on IT support responsibilities, encompassing 1st – 2nd line support and systems administration. The ideal candidate should demonstrate exceptional technical skills coupled with a calm demeanor and unwavering integrity.
Systems and Tools:
The role involves working with a variety of systems and tools, including but not limited to Office 365, Intune, Citrix Director, Windows, PowerShell/Python, Azure platforms, VMWare, and collaboration tools such as Teams, Zoom, and Poly.
Key Responsibilities/Experience:
Ideal Experience:
Helpdesk Support professionals in London
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Roque Clemente
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Md Lutful Alam Maruf
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Nikhil Shah
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