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    Business Operations - United Kingdom - Tandem Vet Care

    Tandem Vet Care
    Tandem Vet Care United Kingdom

    1 week ago

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    Description
    Position


    POSITION:

    OPERATIONS SPECIALIST

    DEPARTMENT:
    Operations


    LOCATION:
    Hersham Office

    PURPOSE OF THE ROLE

    To work closely with the Order Processing and wider team in order to assist in coordinating all operation and fulfilment activities in relation to successful launch and distribution management.

    Main Responsibilities
    Launch Management
    To be the main point of contact for UK and EIRE launch and order planning
    To help ensure the successful implementation of all launch activities so that all on counter dates are met
    To aid in solving order management issues by liaising closely with contacts in the UK, France and Order Processing team
    To clearly communicate the status of, and manage solutions for, launch management, distribution management, quota rejections, shortage reports, and any logistical constraints
    End of month invoicing, to ensure all orders are invoiced within their forecasted month
    Act as a support during busy periods for the Order Processing Executives
    Ensure any escalations are clearly communicated to the Senior Operations Specialist
    Any ad-hoc duties as required
    Key Account Management
    Manage fulfilment within brands in line with KPI requirements
    Work closely with Sales to ensure all EDI orders are validated in line with agreed SLAs and will ship within agreed timelines
    Develop internal relationships within brands to maintain the role of a trusted partner and ensure operational excellence
    Respond to all queries and issues related to orders, invoices and deliveries in a courteous and timely manner
    To clearly communicate the status of and manage all orders and launch orders internally and externally to retailers
    Logistics Management
    Coordinate shipping requests with distribution centres in Italy/France/Milton Keynes
    Act as a liaison between distribution centres in Italy/France/Milton Keynes, transport partners, the retailers, sales and marketing teams
    Prepare all operational reports concerning demand activities including Launch, delivery and invoicing trackers
    To communicate the order flow status to the retailer and subsequently onto all relevant business stakeholders as necessary
    Assist and support the brands with month end management
    Internal Collaboration
    Work in tandem with the wider operational team to ensure information is captured and passed onto the relevant team member in a timely fashion
    Actively participate in daily, weekly and monthly team meetings to maintain good communication within the department
    Profile

    PERSONAL SPECIFICATION
    Key Competencies
    ~ Excellent written and verbal communication skills
    ~ Action orientated and proactive
    ~ Results driven
    ~ Ability to prioritise, and effective time management skills
    ~ Adaptable, with great problem solving skills
    ~ Quick thinking, supportive and calm under pressure
    ~2-3 years operations experience in a fast paced environment

    Technical skills
    Proficient in Microsoft applications (Word, Excel)
    Proficient in SAP
    Spanish, French or Italian language skills advantageous
    Additional information

    POSITION WITHIN THE ORGANISATION
    Reports To
    Senior Operations Specialist

    Direct Reports: 0

    Internal
    Sales – All brands
    Marketing – All brands
    SSC – Operations
    SSC – Finance
    IT Team
    External
    Logistic Suppliers
    Customers – Internal and Retail #J-18808-Ljbffr
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