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    desktop support analyst - London, United Kingdom - Acora Limited

    Acora Limited
    Acora Limited London, United Kingdom

    3 weeks ago

    Default job background
    Description

    About Us We are a UK based, award winning, IT services and technology company with over 25 years' experience. We provide a range of IT support and Microsoft-centric, business software and cloud solutions to help mid-market organisations modernise their IT so they can compete and win in the digital economy. More than 300 clients trust us to take responsibility for part, or all, of their IT from solution design to support.

    Acora has its Head Office in Burgess Hill, West Sussex as well as locations in Bletchley and Solihull. We are growing, ambitious and hard working. Our desire is to be an employer of choice with happy and fulfilled employees. Training, development and wellbeing are important aspects of our people focus. Our Vision To provide the mid-market with an outstanding customer experience through innovation and great people and become the leading provider of IT services within 4 years. Our Values At Acora, we're proud to share the values we live by. They're not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. - Be the best you can be - We do what we say - Together we win Globally Ranked Top Managed Service Provider of

    Description We are looking to hire a skilled Desktop Support Analyst to assist our client with computer hardware and software issues. You will be required to assist with hardware installations, software upgrades, systems integrations, and basic IT related issues.

    Key Responsibilities

    Key Responsibilities Responding to client support requests
    Contacting clients to find out the nature of the problem
    Troubleshooting hardware and software issues
    Installing and maintaining hardware and computer peripherals
    Installing and upgrading operating systems and computer software
    Troubleshooting networking and connection issues

    Key Skills

    Key Skills Proven work experience as Desktop Support Engineer/Analyst or Support Technician
    Advanced knowledge and support background of O365
    Strong understanding and support history of Windows 10
    Experience of network troubleshooting
    Server knowledge
    Good knowledge of Active Directory Domain Services - Users, Computers, Group Policy
    History of hardware building and PC imaging
    Experience supporting the following technologies; Citrix, VM, patching, O365
    Excellent interpersonal skills
    Good written and verbal communication skills
    Experience of working in an ITIL or ISO environment

    Personal Specification

    Personal Specification - A passion for technology and a desire to build a career in IT managed services.
    - Previous experience within a Service Desk environment delivering remote support to corporate clients
    - Understanding of Incident/Request management and ticket handling
    - Experience of working to SLA's and KPI measures
    - Experience of using/contributing to a Knowledge base
    - Understanding of ITIL is beneficial

    #J-18808-Ljbffr
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