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    Service Administrator - United Kingdom - Robert Bosch Group

    Robert Bosch Group
    Robert Bosch Group United Kingdom

    6 days ago

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    Description
    Service Advisor (Car Repairs) – Polish Speaker

    Full-time Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe.

    For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations.

    Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.

    We are currently recruiting for 2 Service Advisors to deliver and sustain a fantastic experience for all our service and vehicle repair customers.

    Respond to all calls, emails and requests for technical 1st level support
    Analyse technical problems (root cause analysis) with cars and/or light goods vehicles (LGV) and/or heavy goods vehicles (HGV) of all brands and provide technical assistance to customers
    Maintain communication with other Bosch sites, departments and colleagues who are engaged in the support processes
    Input for FAQ and knowledge database
    A minimum of 1-3 years of experience working in workshops with cars and/or LGV/HGV
    Educated and qualification as a master mechanic/automotive mechatronics technician (mechanics and/or electronics) or automotive service technician
    Excellent Polish and English language skills both orally and in writing
    Confident, professional telephone manner

    Flexible work time options, benefits and services, employee discounts, room for creativity, hybrid of home- based and city centre office based working location.

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