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    First Line Support - Chelmsford, Essex, United Kingdom - Skillframe Ltd

    Skillframe Ltd
    Skillframe Ltd Chelmsford, Essex, United Kingdom

    1 week ago

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    Description
    Onsite IT Support – Based on Client Site

    Salary:
    Up to £30,000 (Depending on experience)

    Based in the Hounslow area, they are seeking someone who wants to find an exciting opportunity with massive potential for career growth.

    You will be the go-to person for resolving complex technical challenges, providing guidance, and project oversight and support to clients.

    Our client is seeking a person who will support their Chelmsford based client onsite and provide support for a Microsoft environment.

    Along side the support you will be the key point of contact to help drive projects forwards and advise the client on best practice with the support of our client.

    This is an evolving role and will provide the right person the opportunity to grow into a Service Lead/Project management role that provides both commercial, operational, and technical insight.

    As the role evolves with the client, you will be supported and drive the enhancement of the role to enable you to evolve and enhance their professional growth.

    Provide onsite technical support to our clients, both independently and as part of a collaborative team.

    • Respond promptly to incidents and service requests, ensuring adherence to agreed Service Level Agreements (SLAs).
    • Assist in the management and maintenance of client systems, networks, and applications.
    • Recommend best practice and support change via project co-ordination.
    • Involvement in projects and experience in overcoming obstacles
    • Support and participate in technical and project certification as an ongoing process.
    • A Full UK driving license.
    • Be flexible and willing to travel.
    Support experience with Microsoft Windows 10 and 11 including OS installation.

    • Office 365 Administration Skills.
    • Experience with Antivirus Software.
    • Experience with Microsoft Office.
    • Experience installing and troubleshooting software applications.
    • ITIL best practice certification
    • Project methodology and certification
    • Project involvement and moving projects forward.
    • An excellent understanding of computer hardware i.e., Assisting in the management and maintenance of client systems, networks, and applications.
    • Willingness to want to aid in supporting all aspects of the IT service assisting other teams where required from helpdesk, support through to architectural design and implementation.
    • Experience with Windows Server.
    • Experience with repairs such as troubleshooting computers that will not power on, storage issues and broken laptop screens would be an advantage
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