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    Payroll Analyst - United Kingdom - Mercans LLC

    Mercans LLC
    Mercans LLC United Kingdom

    3 days ago

    Default job background
    Description
    Provides outsourced payroll services to the clients. Implements new accounts assigned to him/her and manages all aspects of the service delivery to these clients. Makes recommendation to the management on ways to improve the efficiency and quality of the service delivery.
    Account Management

    Responsible for all aspects of service delivery to the accounts assigned to him/her, including the accuracy and timeliness of the services delivery.

    Acts as the POC for assigned account for any operational or service delivery issues.
    Ensures that services are delivered to the clients in accordance with the Standard Services Definition and/or service contract.
    Constantly monitors his/her clients' satisfaction rate through personal contact and annual client satisfaction surveys.
    Escalate any account management related issues to the appropriate a Company management team member.
    Participates on regular account management related meetings/conference calls with assigned Clients.
    Makes recommendations to the management for the improvement of clients' retention rate and service delivery quality.
    Service Delivery Quality

    Is responsible for implementing new accounts that have been assigned to her/him in accordance with the new account implementation guidelines.

    Makes sure that the new accounts are implemented within the provided implementation timeframe and in accordance with the implementation schedules agreed upon with the clients.

    Ensures that all service delivery issues and customization requirements are addressed during the implementation and that any errors or issues uncovered during the test payroll run(s) are investigated thoroughly and addressed properly.

    Documents all account implementation and/or payroll processing related processes in an account specific Standard Operating Procedures (SOPs).

    Ensures that payrolls are processed and services are delivered accurately and in a timely manner for all clients assigned to him/her.

    Ensures that all statutory registrations and declaration (e.g. income tax and social security declarations, starters and leavers registration forms, etc.) Ensures that services are delivered to assigned clients in accordance with the service delivery standards that exceed the key performance indicators established by the Company.
    Ensures compliance with the applicable payroll related statutory rules and regulations (i.e. income tax, social security, etc.) Familiarizes itself with the policies and procedures of the Company; Standard Scope Definition, Account Implementation Checklist, Statutory Regulations Summaries, etc.

    establishing personal networks; Analyzing Information, Thoroughness, Attention to Detail, Confidentiality, Reporting Skills, Reporting Research Results, Time Management, Data Entry Management, General Math Skills, Financial/Payroll Software, Excel Skills, Verbal Communication, Organization.

    Must have end to end experience in Nordics payroll.
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